Address: Queen Elizabeth Country Park, Ashington, NE63 9AT, United Kingdom
Phone: +441670862332
Rating: 3.6
based on 298 reviews.
Facilities
Pros:
"Wonderful disabled facilities."
"It's good for the kids to play and go see the swans."
"Good family area with soft play so you can sit and watch kids play."
"Equipped with outdoor seating and a outdoor/indoor play area."
"If you've got kids, its perfect place to go for a meal, as there is softplay and out door area for them to play."
"The outdoor and indoor play areas keep the kids busy and entertained."
"Nice play areas for children."
Cons:
"The restaurant was absolutely freezing."
"The floor was dirty the windows needed a good clean and the tables also went wiped down."
"Very disappointed the soft play area left a lot to be desired."
"No play area open so we won’t be going back."
"The soft play were horrible."
"There were screaming children running around the restaurant which I appreciate isn't the pub's fault but you couldn't hear yourself think."
"Kids getting bullied in soft play."
Service
Pros:
"Friendly atmosphere with a great choice of meals, light bites & snacks."
"The staff were amazing too, friendly, helpful and welcoming."
"The staff were really friendly and very attentive."
"All the staff were helpful but Roy went above and beyond."
"The staff who served us were helpful, patient, friendly and polite."
"The staff are efficient, helpful & friendly."
"Staff were friendly and helpful and the food was lovely."
Cons:
"I found the staff unhelpful and the food was luke warm and of a pretty poor standard."
"Waited for over an hour for mains."
"Quite a few items unavailable and not enough staff for the amount of people in."
"What's the point of telling hotel guests to book a table and then being told it's a 45 -60 minute wait for food due to the number of walk-ins!"
"This place needs more staff on at breakfast with better communication skills."
"No one came. Three members of staff asked if we were being served but none of them actually served us."
"Been a few times and generally waiting about an hour for food even when not that busy."
Food Quality
Pros:
"Fish and chips were good."
"Good food for a chain and they were able to accommodate 5x adults, 1x toddler, 2x babies."
"Food was great, beer was cold and the service excellent."
"The food was rather good too (chicken salad and cauliflower bites)."
"Had 4 lovely meals we all had something different really enjoyed the food."
"Haddock and chips was lovely."
"Food is always spot on."
Cons:
"Not the cleanest... especially the sticky tables... but generally has an unclean feeling about the place."
"The texture and taste made me think of Instant Mash from the 70s."
"Non of which were hot, I wouldn't even say slightly warm."
"Food is a little too pricey for the portions/quality."
"2 in our party had the carvery, which was of very poor quality, they couldn’t cut the beef it was that tough and half the food was hot whilst the other half was nearly cold."
"Food was lukewarm, sweet potato chips over cooked and fish had soggy batter."
"Adults meals average not what it said on the menu, Kids meals small."
Cleanliness
Pros:
"The whole place was clean and in a good condition throughout."
"Lovely clean and well presented restaurant."
"All safety procedures in place. Clean and tidy, with very helpful staff."
Cons:
"Breakfast is chaos and the toilets are not clean always."
"The restaurant was absolutely freezing."
"The floor was dirty the windows needed a good clean and the tables also went wiped down."
"Also the ladies toilets only had one light working and was very dark there was also no soap in the dispenser and no toilet paper."
"Place was filthy understand closing soon for refurbishment lets hope it improves after."
"No soap to wash your hands in the men's toilets and looks like there hasn't been any for a while."
"Wife and I popped in for coffee, used the toilet in restaurant area as the bar area toilet was out of bounds as it had a wet floor sign in front of doors, no toilet paper in one of the cubicles, other cubicle was littered with unused toilet paper on floor, both toilet bowls were dirty and one of the urinals was fully blocked!"
Value for Money
Pros:
"We had a voucher for BOGOF absolute bargain."
"Food was lovely though."
"Considering you get quite a large meal plus unlimited veg, £9.99 for a carvery I'd say is very good value for money."
"Prices were a bit high but managed to get a deal of 2 mains for £9.99."
"Really good food and exceptional value."
"Absolutely amazing food we had mixed grill steak was cooked to perfection kids meals are well worth the money and lots for kids to do they will sleep tonight highly recommend and will definitely be returning 5* throughout"
"Just been and had a wonderful meal. We had the meal deals well worth the money and food was delicious staff brilliant deffo worth a vist with the family especially the 2 for £8.99 will deffo be going back and they even sell bread to feed the swans 😄😄"
Cons:
"Food is a little too pricey for the portions/quality."
"Very disappointed half the menu was unavailable due to a change in supplier ordered mixed grill the steak was brick hard and like chewing leather.. When we complained was offered a free round of drinks so two £12.99 meals were compensated with two £1 glasses of blackcurrant and soda. Wont be back in a hurry.!"
"£9.50 for a cold Full English breakfast without the advertised black pudding."
"Very overpriced for what you get."
"Total bill £ 102.54 which would have been paid happily had most of the food not gone back as inedible."
"The food was nice although the portion size has decreased dramatically."
"The food was terrible. I had smothered chicken and it was NOT smothered. It was dry and the chips were luke warm."
Customer Service
Pros:
"The staff were amazing too, friendly, helpful and welcoming."
"The staff were really friendly and very attentive."
"All the staff were helpful but Roy went above and beyond."
"The staff who served us were helpful, patient, friendly and polite."
"The staff are efficient, helpful & friendly."
"Staff were friendly and helpful and the food was lovely."
"Staff were fantastic our server Vicky went above and beyond helping us."
Cons:
"I found the staff unhelpful and the food was luke warm and of a pretty poor standard."
"Waited for over an hour for mains."
"Quite a few items unavailable and not enough staff for the amount of people in."
"What's the point of telling hotel guests to book a table and then being told it's a 45 -60 minute wait for food due to the number of walk-ins!"
"This place needs more staff on at breakfast with better communication skills."
"No one came. Three members of staff asked if we were being served but none of them actually served us."
"Been a few times and generally waiting about an hour for food even when not that busy."