Biscot Mill Reviews Summary

Service

Pros:

• "Thank you so much to Lewis for his excellent service! He’s absolutely incredible, amazing person, has a great way of making the customers feel welcomed and settled!"
• "Lovely place to wine and dine plus there is a outdoor tv which is great for sitting in the sun and watching the footy staff are all lovely with good customer service especially jayden who was a wonderfull lad with exeptional table service and people skills."
• "Always love coming to the hungry horse in Luton. Staff are always friendly, the food comes out quick and is always cooked well."
• "The staff was very friendly and quick to serve whatever we ordered."
• "Superb service from the young man behind the counter."
• "We received amazing service from a young waitress called Kaylee I believe, made sure we had all we needed and was very attentive."
• "The server, Lizzie was wonderful with my little one and delivered an excellent experience for us."

Cons:

• "Friendly and helpful staff but slow service and food not great."
• "The service was awful! Considering it was lunchtime and there were only 3 tables, the service was extremely slow."
• "There was a fight and there wasn't any male staff there to remove the people."
• "Managers are atrocious not helping staff in stressful situations after them going to them with concerns."
• "Good food very bad service we ordered desserts and after waiting for 1 hour we had to leave without."
• "The staff lacks professionalism unfortunately and seems overwhelmed with simple tasks."
• "Food bearable public bar not so clean. Only one bar staff, so things were slow."

Food Quality

Pros:

• "I had a mixed grill and it was delicious."
• "Top notch food, brilliant staff and will definitely be returning!!"
• "Food came quick, hot and very tasty."
• "Always a pleasure at the biscot mill. The food is always, hot, tasty and on time."
• "Food was amazing."
• "Lovely place to eat and the food is excellent."
• "The whole meal, even the tomatoes, onion rings and fries were cooked perfectly. Fresh and hot."

Cons:

• "Unfortunately the cut of meat was really bad. Had lots of sinu through the steak and though rump is a fattier meat, not this fatty and tasted of liver!"
• "I ordered the fish and chips, the fish was tiny & the mushy peas stone cold."
• "Breakfast burrito came and the bacon was very fatty and raw sausage was under cooked and it was just full of beans and then found there was no egg in it."
• "Overcooked fish in batter, tasteless jerk chicken and rock hard peas!"
• "The chicken was horrible and tasted as though it had been warmed up in the microwave."
• "Poor service, overcharged, all day breakfast with bacon that looked like it had been cooked all day."
• "Had the macncheese for lunch which was advertised as new improved with breadcrumb topping. Neither of these things were true."

Ambiance and Cleanliness

Pros:

• "The staff are very polite and welcoming, the food is always nice and the atmosphere is great."
• "Very secure when it comes to covid, taking the new restrictions on board and following them fully."
• "The staff were actively cleaning etc so put our minds at rest regarding Covid."
• "The atmosphere is always 10/10. Love the dj on the weekend and the drinks are cheap and lots of deals."
• "Good atmosphere."
• "Quite meal and drink, quite a lovely atmosphere."
• "The staff were courteous and polite and very friendly making it enjoyable so thank you."

Cons:

• "At the bar area I got an occasional whiff of marijuana as some ppl passed me by."
• "The food was good. The room was noisy. The toilets were extremely outdated and unpleasant."
• "Toilets disgusting, toilet paper all over the floor and urinals leaking on the floor."
• "I had a coke and the glass and drink smelt of wet dog."
• "The place was disgusting. About 40 empty glasses piled up on bar. Menus were sticky. Chips and food on floor and chairs."
• "Visited the Ladies loos, disgusting, cobwebs and dirt halfway up the walls especially in the cubicles, so had obviously not been properly cleaned for a long time!"
• "The state of the bar was a mess: it was full of dirty glasses empty or half full of drinks that clearly been sitting there for a while."

Accessibility

Pros:

• "The entrance to the restaurant is ideal for wheelchair users."
• "Wheel chair access OK."

Cons:

• "Down side is the high step to get into the pub."
• "Enterace into Restaurant, Caution there's a lip at bottom of door, my wife didn't see this and tripped and very nearly went head first into Glass Machine in front of her."