Black Horse Beamish Reviews Summary

Food Quality

Pros:

• "The food was excellent all round fantastic experience."
• "The food was very nice and so tasty."
• "Absolutely amazing dinner - best fish and chips I've ever had."
• "The food was delicious. No faults at all. Crispy roasties, great amounts of veg and the meat was done perfectly."
• "The food was good."
• "Food was lovely and the service was spot on!"
• "The food was delicious and the presentation was excellent."

Cons:

• "Batter ok but barely any fish, and the mushy peas were mushed petit pois so hard to chew and certainly not mushy peas."
• "All dinners were sent back to the kitchen with requests of hot food and thicker gravy."
• "Very disappointed limited menu and then a number of items in that menu not available."
• "Raw sausage which was left."
• "The food was average starter had a missing element."
• "Main plates arrived food barely warm."
• "Food served cold. Asked for extra gravy which took so long to arrive that it wasn’t worth having."

Service

Pros:

• "I can not speak highly enough of Ann, the coordinator of our wedding day, and all her team."
• "The staff in all areas are excellent."
• "Thank you to Donna the wonderful wedding planner for her empathy and kindness."
• "The staff member who showed us our room was brilliant she made us feel welcome and showed us where everything was in the room."
• "Anne, Sharon and the rest of the staff went above and beyond to accommodate us."
• "Staff were friendly and couldn't do enough to help."
• "Bar staff were very good."

Cons:

• "Stood at the bar for 5 minutes to be served with no-one else at the bar!"
• "We were made to feel as though we were a nuisance for informing staff of the problem and were ignored for the rest of our visit."
• "Service was nowhere near as good as on previous occasions."
• "Service can be very slow even when not seemingly busy."
• "All staff had no clue of what they were doing."
• "The service was also extremely poor - our server was rude and inattentive."
• "Service was slow, waited over an hour for a main course."

Accommodation

Pros:

• "The room was gorgeous on check in."
• "The rooms are absolutely beautiful."
• "The room was stunning with a 4 poster bed and huge bathroom."
• "Our room was amazing, spotlessly clean, smelling fresh, crisp bedding, clean towels and bath robes, the comfiest bed I've slept in."
• "These rooms were absolutely stunning."
• "Every detail of the room was perfect from the 4 poster bed to the huge bath big enough for two."
• "Room was fabulous, huge bath copper bath."

Cons:

• "No 2nd day check or bed service cleaning could have been better."
• "Cleanliness could have been better."
• "The only complaint I have is that the bedroom and bathroom are open plan and there is absolutely no privacy."
• "Missing finishing touches in our 'deluxe' room."
• "No tumblers in the room, no shower cap, odd electrics set up."
• "Only downfall was it was a very hot weekend and the room didn't have air con."
• "The poor guy on the bar handing out room keys had very limited knowledge of where our room were & it was chaos when we tried to check in."

Atmosphere & Location

Pros:

• "Views and surroundings amazing."
• "We were truly blessed with good weather and we got to take full advantage of the beautiful views in which this venue is located."
• "The live stock running freely was an extra special touch for the country side theme."
• "Really nice place, stunning views all round."
• "Set in beautiful countryside the views are amazing."
• "Fabulous views towards Beamish woods."
• "Beautiful setting, beautiful views."

Cons:

• "Lovely location with great views badly run."
• "Although having the loo open plan in a bedroom seems strange."
• "We were squashed into a corner with a pram."
• "Fries were appalling. Bottom of the bag dregs."
• "Visited here for Sunday lunch today for first time and been wanting to try for a while. Lovely place and surroundings however extremely disappointed in the food."
• "It seems they’ve got a fairly high staff turnover, at least on the wedding coordinator side, and unfortunately that meant there were loads of miscommunications."
• "Venue itself it amazing a real hidden gem."