Tim Hortons Reviews Summary

Food Quality

Pros:

• "The food is very nice."
• "The wrap I ordered was great and the coffee I had was absolutely delicious, with a rich and inviting aroma."
• "Amazing food and the doughnuts are lovely which I get at least twice a week with a hot chocolate."
• "The nacho chilli burger was dry, tasteless and tepid."
• "The burgers are very good, the donut pieces are also good."
• "The chicken stack burger was quite tasty, and the waffle fries were good."
• "The beef burgers were absolutely horrendous."
• "The breakfast offer offers good value at £3.50."

Cons:

• "This is the most disappointing and sad burger I've seen in my entire existence."
• "The nacho wafers were barely warm and tough to bite into."
• "The butter for the bagel was a puddle as it had not been kept chilled."
• "Burgers tasted just cheap... Found lots of crunchy cartilage bits in them!"
• "The beef burger was cold and tasted like really cheap meat."
• "The chicken burger was overcooked and the sides were undercooked."
• "The coffee was decent but nothing special."
• "The food was nice but they messed up our order."

Customer Service

Pros:

• "Staff here are amazing. My daughter spilt a drink and burned herself. The staff saw to her burn quickly."
• "The staff at Tim Hortons were friendly and efficient, making the whole experience even more enjoyable."
• "I can confirm that this is the best. The atmosphere of the place is amazing, great quality of food. Staff is very friendly and kind."
• "Staff are always friendly and helpful, the place is clean and tidy."
• "I've had particularly brilliant service from Daniel, so friendly and helpful."
• "The staff were so nice, there was a bit of confusion in the ordering but due to the respectfulness and generosity of the staff we ended up with more than we asked for."
• "Staff friendly (although clearly still learning) and helpful. Clean premises great coffee and donuts."
• "Tim Hortons at Teesside Park serves delicious food, especially the donuts, and their iced latte is refreshing."

Cons:

• "Service can be a little slow. It can take up to 20 minutes to get your order."
• "Staff don't seem to know what they are doing and are not particularly polite."
• "The ordering facility is good, but the service is terrible; two guys that don't speak."
• "Very quiet place good to have a coffee. But the service is terrible."
• "Unfortunately the wait was way too long and when we got our food it was cold even the black coffee was cold."
• "The staff were more interested in serving the drive-through customers and delivery orders."
• "Staff were absolutely ridiculous. Ordered an iced latte with oat milk and without cream due to allergies and some other drinks, they send the drinks out all identical without marking the one with oat milk."
• "The staff appear to be well-intention entioned and trying hard but don't have the support or training they need to make a visit a good one."

Value for Money

Pros:

• "The coffee here is amazing, and the breakfast meal deal is such good value."
• "The food was amazing and cooked fresh. Would highly recommend and will certainly be going back to try their lunch fare."
• "Quality, service and cleanliness! Tim Hortons meets and exceeds all expectations in the foundations of a fast food restaurant."
• "The burger was fantastic, certainly not on the pricy side comparatively to the more expensive eateries in the area."
• "The meal for two just under £20 with the donut bites."
• "The food was great the staff were very friendly. The lady who directed us into the car park was fantastic."
• "Good coffee, I had the flat white. Very nice donuts on a similar level to Krispy."
• "The breakfast offer offers good value at £3.50 but we ordered a combo meal today at ~£10.50 each which included about 6 criss-cut fries and burger patties."

Cons:

• "The products were expensive for what they were."
• "£4 for kids 'meal' and £12.99 for 6 doughnuts. Doesn't represent value for money so we won't be back."
• "You're in 2nd mortgage territory for doughnut purchases. Highly overpriced for the majority of things here."
• "The burgers were non descript avg.. Waffle fries were warm and not as crispy as expected. The timbits were supposed to be a varied selection.. But we had 2 of five available sadly not as good as we anticipated.. Won't be back."
• "The only decent thing is a coffee but you can get one from Costa at a quarter of the price. Avoid. All I've heard is bad things about this Tim's."
• "£15 for 2 coffees and a doughnut? They are mad."
• "Overpriced mediocre burgers, Doughnuts no better than Greggs but 3 x price."
• "For £13 I would have either just went to McDonald’s or spend extra for the five guys experience."