Umai Mi Oriental Kitchen Reviews Summary

Food Quality and Taste

Pros:

• "The sushi rolls were amazing, the best I've tried in Newcastle."
• "Both [udon noodles and miso broth with pork Belly] were excellent."
• "The sweet & sour pork was cooked to perfection (hot & crisp)."
• "We ordered tofu yakisoba, mapo tofu, tempura and salt and pepper tofu. The mapo tofu was good and a very big portion."
• "Food was delicious and hot and freshly prepared."
• "The food here was excellent and the servers we experienced were superb."
• "Absolutely amazing food here! I didn't take a picture of our main meals which was the Prawn Chilli soup noodles and the Belly Pork ramen which were both absolutely amazing!"
• "The food was really good, we love the chicken and King Prawn fried rice."

Cons:

• "The sushi is nothing special, the salmon is not that fresh."
• "I never had such a terrible noodles in my entire life. Noodles were extremely over cooked."
• "The food is really nice but the prices are absolutely ridiculous now!"
• "We ordered the black pepper beef udon noodles and shredded duck udon noodles. Both were bland and oily with little to no flavour."
• "I had read amazing things about here and was super excited about going. We ordered tofu yakisoba, mapo tofu, tempura and salt and pepper tofu... The yakisoba was just straight up horrific."
• "We ordered tofu yakisoba, mapo tofu, tempura and salt and pepper tofu... The yakisoba was just straight up horrific. We didn't eat it in the end."
• "We ordered tofu yakisoba, mapo tofu, tempura and salt and pepper tofu... The yakisoba was just straight up horrific. The noodles were terrible, they were clearly not stir fried."
• "Some very good stuff - the Korean Fried Chicken is outstanding - but nothing to write home about for the rest."

Service and Staff

Pros:

• "Joanne our server was so polite. I have Alzheimer's and it was hard for me to choose my food."
• "The staff were very kind and accommodating. They did everything they could for us and gave great recommendations!"
• "The atmosphere of the restaurant was very calming and inviting, which immediately set a positive tone for the meal."
• "Very nice restaurant, very friendly and accommodating staff, we had our baby with us in a pram and they gave us a booth for more space."
• "The food is really good, we love the chicken and King Prawn fried rice. Service is good, staff are friendly and helpful."
• "Staff were very helpfull explaining things on the munu to me and the food that i ordered was spot on."
• "The restaurant should improve service. Staff is very nice and helpful but cleanliness on the tables and the way of food service."
• "A special thanks to Joanne for her upbeat, professional service. Food was delicious and the service excellent."

Cons:

• "Well ive eaten here well over 20 times. Food service fantastic never let me down. Then today very poor service."
• "One of the waiters spilled the entire glass of ice tea over my friend."
• "The food here is lovely but the service was awful. We waited 30 minutes after finishing our meals."
• "Staff were very inattentive. Left dirty dishes at my table, didn't provide me any condiments."
• "The member of staff serving us was really friendly and helpful but another was fairly rude."
• "Service was okay and food was alright but not exceptional. My garnishes on my food clearly weren't fresh."
• "One star is being generous. Terrible dining experience. Food was bland and service was terrible."
• "Utter ridiculous service, bunch of friends meeting up for a meal/catchup but service and food was poor."

Atmosphere and Environment

Pros:

• "The atmosphere of the restaurant was very calming and inviting, which immediately set a positive tone for the meal."
• "Thank you for such a delicious ramen soup in a pleasant and relaxing atmosphere."
• "Very nice restaurant, very friendly and accommodating staff, we had our baby with us in a pram and they gave us a booth for more space."
• "We wanted to try something different as we had never sampled much of this type of food and drink before and it was amazing. Everything was delicious and cooked to perfection."
• "Great place to eat. Clear effort to create a comfortable and up to good standard environment."
• "This restaurant serves high quality delicious food, all presented well. It has an extensive vegan menu and good gluten free options too."
• "The restaurant is tastefully furnished with great attention to the details. The background music creates a very pleasant and relaxing atmosphere."
• "The food here was excellent and the servers we experienced were superb."

Cons:

• "The restaurant is in Eldon Sq, so the outlook isn't the best."
• "Absolutely appalling experience. My family was seated right next to the washroom, which is incredibly unhygienic considering there are no doors!!"
• "We ordered our drinks and food at the same time. The food arrived about 20 minutes later, we asked again for our drinks which arrived soon after with the apology that it takes a long time to make a mocktail."
• "We ate out to help out, food was amazing and would’ve paid full price. Staff were friendly and service was brilliant. Very impressed with one of their new members of staff Callum very professional and courteous."
• "The food was good. The mapo tofu even tasted like it does in Japan. Good size portion. Only draw back was it was COLD in the place."
• "We were shown to a table that we weren't particularly happy with and asked to sit in a both that was empty. We were told we couldn't move as the system allocates tables."
• "This experience has put me off eating in any of their restaurants."
• "The restaurant looks nice and fancy. The staff is not bad too and food arrived fast."