Address: Wessington Way, Castletown, Sunderland SR5 3HR, United Kingdom
Phone: +441915489384
Rating: 3.7
based on 181 reviews.
Food Quality
Pros:
"We all cleared our plates so that tells you the food was good."
"The food was tasty and the cost wasn't extreme."
"All you can eat Breakfast is great. The food is piping hot."
"Drinks served cold and refreshing. Food was of good quality, served hot and with a smile."
"I had chkn and pulled ham pie lovely and filling, everyone else enjoyed their food too."
"The food was delivered quickly and well presented. This was wholesome and delicious."
"Food was lovely. I had Gammon and it was nice to be able to get egg and pineapple without having to pay extra."
Cons:
"A truly terrible place. Way over priced terrible food. Really poor even for pub food standards."
"Frozen food in place of the previous standard. Food was awful, penne ariabata served cold, onion rings burnt and a fish so small it could have been won at the fair."
"The food was cold and dry no taste."
"Good terrible. Chips with no taste. Quiche raw on base."
"Food arrived after a long wait, dried and luke warm like it had been stood for some time under the warmers."
"The carvery today was abysmal, I have never had beef that completely lacked flavour."
"The main thing that lets this place down is the food, everything was deep fried in dirty oil."
Staff and Service
Pros:
"The saving grace was the great guy they had on greet and seat and the soft play lady who is always amazing."
"Stayed at the premier inn which is adjoined to the Brewers Fayre. We had dinner which was really good, staff lovely and helpful."
"Service was fantastic from Ryan,Kelly,Adam,Carrie and James.....these never stopped from the moment I walked in as it was really busy....food was good as well."
"A big thank you to all the staff on the night, will go back again."
"Especially James the manager, he always makes a fuss of our son who has autism and makes him smile."
"Been socializing in here for years always lovely friendly staff nice food want to special thank you to Sophie for being so kind and considerate with my family my son has autism and she made our visit a good experience."
Cons:
"Manager and staff unprofessional, acting like kids & ignoring paying customers."
"Overall very disappointed and won't return."
"Waited a very long time for the food, when it did come out, it was burnt."
"We got completely ignored by staff and they even looked at us and walked by me and my family had to listen to complaining family and cocomelon for half an hour before leaving and they didn't notice that we did."
"Staff were slow to collect plates and bring out desert for the child's meal."
"The staff were so rude. They got our order wrong a few times and made us feel bad for mentioning it."
"Very disappointed with the service I received. Sat over one hour and not one person come to clear the table offer to fill our empty glasses or see if the food was OK."
Cleanliness and Facilities
Pros:
"This is a nice place to stop over staff very pleasant, rooms clean and beds comfy we have stayed here several times."
"Really clean premises too."
"The hotel was comfortable and convenient though. Clean and good standard."
Cons:
"Food was very nice but the let down was the ladies toilets. Bin overflowing next to baby change table."
"First impressions in my book count, so the entrance door windows looked grimey along with door handles."
"Toilets were absolutely disgusting needed a good clean."
"The toilets were filthy and smelly and absolutely disgusting."
"Only 1 working ladies toilet in the entire place."
"We arrived at 10am and there were no plates, no cups and no bread for toast."
"Where do I start, dirty table asked for it to be cleaned waited at least 20mins just for it to be cleared, then I had to ask for cutlery and the table to be cleaned was told cutlery and cups were in dish washer so had to wait for them."
Value and Pricing
Pros:
"Soft play is amazing for the kids and the price is cheap,, the food is amazing depending what you get."
"Great local bar and for visitors! Great atmosphere, Sunday lunch is excellent and the staff are lovely!"
"The meal was excellent and with a bill of just over £60 for 6 people it is brilliant value for money."
Cons:
"Just paid over £9 for a Gammon no bigger than the palm of my hand and I've very small hands, very disappointed won't be going back."
"The total bill for 3x kids + 2x adult meals came to around £45. It was a bit pricey for a lunch and you can get better food at cheaper prices elsewhere in the area."
"A complete waste of over £30... Not happy at all especially for the lack of response."
"In the end we paid £20 for bacon, beans, toast and a cup of coffee."
Atmosphere and Environment
Pros:
"Picked a good time to call in, nice and sunny, just a slight breeze for sitting outside. Had a pint and a burger, we can recommend the burgers, both the beef and the chicken. Large outside area and the staff are very helpful."
"Food was gorgeous, as was the atmosphere. Its a very relaxing place to go."
"This is a really wonderful place to have a nice hearty meal and relax 😌."
Cons:
"Then roudy people came in with kids spoiled the atmosphere."
"Went over the Easter weekend, for a child's birthday party. There were an awful lot of kids in there."
"No atmosphere. Defo won't be going back."
Safety and Security
Pros:
"Fast and efficient service, team were friendly and enforced social distancing and covid regulations effectively."
Cons:
"Zero safety measures in place !! Your child could just wander out in to the main pub area if you don't watch."