Address: Derwenthaugh Rd, Swalwell, Newcastle upon Tyne NE16 3BL, United Kingdom
Phone: +441914146308
Rating: 4.0
based on 129 reviews.
Atmosphere & Location
Pros:
"Very welcoming with good energy."
"Very pleasant atmosphere, spacious."
"Good location. Great for kids."
"Nice spacious place to eat in a relaxed atmosphere."
"NEWLY REFURBISHED.. Spacious and light!"
"Great atmosphere all round. Clean, tidy and great atmosphere."
"The place is always clean. The place is almost always welcoming with happy friendly faces."
Cons:
"Cold atmosphere, cold food, here on business."
"The outside area is tbh was a bit tired but I spoke with the manager and she acknowledged this but said it is under review for refurbishment soon."
"It was also really cold where we were sat."
Food Quality
Pros:
"Food was brilliant cooked perfectly thank you to chefs Eddie and Mark."
"Gammon steak, egg and chips was very nice."
"The carvery Sunday roast was very good, with a good selection of fresh vegetables, and good value."
"The food was lovely."
"Food made by Mark, was hot and very tasty."
"The food has always arrived hot and cooked to a great standard."
"Food is lovely and fresh."
Cons:
"One steak was to be 'blue' the other was suppose to be 'medium' but was also blue."
"Though, food was good for the rest of my family, the cheese & bacon burger was quite grim, the bread was stale."
"Not sure what cut the beef was, but it wasn't beautiful and tender. It was tough and chewy."
"Absolutely rubbish food, paprika chicken and chips garbage."
"Food below expectations. Beef fatty and gristly."
"The meals were pretty poorly presented, the roast potatoes on the roast dinner looked like had been cooked 20 times and were beyond crispy."
"Food was terrible, chicken dry on three mains, potion size was rather small."
Service
Pros:
"Staff very pleasant and helpful."
"The staff were friendly and kind though."
"Service was very good and staff were very attentive and friendly."
"The team always work hard and service is always excellent."
"Staff - very helpful and friendly. Certainly go the extra mile."
"Staff were very attentive making sure we were happy with our food and cleared our finished plates away promptly."
"The staff are just amazing. They really made sure our food was good and arrived on time."
Cons:
"bar service was rather slow."
"Staff were looking at our FULL plates after we’d finished and didn’t come to our table until after we’d got up to leave."
"Service was shockingly bad."
"Staff couldn't log in to take payment."
"Staff not very forthcoming and at the carvery the person cutting the meat was as rude as could possibly be."
"The wait for food can be ridiculously long even when it seems empty."
"Very poor customer service which worsens the experience."
Value for Money
Pros:
"Prices are banded, so cheap during the daytime weekdays."
"Taking advantage of the 2 for £8.99 meals."
"Used special offer of buy one get one free so worked out very reasonable."
"Food good for the money paid especially better value if you have vouchers from the loyalty scheme."
"The food is reasonably priced, with a two meals for £9 offer if you eat before 6pm, Monday to Friday."
"Our food was delicious. Very reasonable price for what we ordered."
"You get what you pay for, kids get a choice so picky eaters have no excuse, cheap and cheerful will fill you up."
Cons:
"Quite expensive for what's on offer."
"Didn't expect to have to pay for the soft play, £3 per kid, seems a bit stingy charging in a family place."
"£3 for your children to play in a soft play area the size of a stamp is crazy."
"Better meals out there for less money."
"Very disappointing meal, once we finally managed to find something on the menu that they actually had available we ordered."
"Expensive for the meal that was served."
"Nearly £10, kids meal again handful of chips and 8 popcorn chicken £3.99 honest disgraceful."
Facilities & Amenities
Pros:
"Great for the kids and food is standard for Brewers Fayre."
"Good if you've got young children as there is a soft play area."
"Kids have a play room with staff on watch."
"The soft play allows you to offload the kids and enjoy an adult conversation!!"
"Its slightly separate from the restaurant itself so you dont need to eat there to use it, but still has tables to just incase you do!"
"Brilliant staff very accommodating friendly kids soft play is lovely and the staff in there are fantastic!!"
"I had Sunday carvery, 2x kids meals, burger and all were enjoyed."
Cons:
"Play area closed. No notification of this on website."
"Didn't expect to have to pay for the soft play, £3 per kid, seems a bit stingy charging in a family place."
"£4.50 to use the soft play Was £2.50 per child Been to a few pubs with the soft play but don’t make u pay to use it."
"No outdoor play equipment which was disappointing."
"The play area was closed, which wasn't mentioned on the website and that we were kinda relying on to burn off some energy from two kids on a long journey."
"Only thing that let it down was ladies toilet no toilet door on one of two toilets. They weren't clean and toilet was flushing very good and door didn't lock."
"The older short woman in the soft play area was a horrible member of staff."