Derwent Crossing Brewers Fayre Reviews Summary

Atmosphere & Location

Pros:

• "Very welcoming with good energy."
• "Very pleasant atmosphere, spacious."
• "Good location. Great for kids."
• "Nice spacious place to eat in a relaxed atmosphere."
• "NEWLY REFURBISHED.. Spacious and light!"
• "Great atmosphere all round. Clean, tidy and great atmosphere."
• "The place is always clean. The place is almost always welcoming with happy friendly faces."

Cons:

• "Cold atmosphere, cold food, here on business."
• "The outside area is tbh was a bit tired but I spoke with the manager and she acknowledged this but said it is under review for refurbishment soon."
• "It was also really cold where we were sat."

Food Quality

Pros:

• "Food was brilliant cooked perfectly thank you to chefs Eddie and Mark."
• "Gammon steak, egg and chips was very nice."
• "The carvery Sunday roast was very good, with a good selection of fresh vegetables, and good value."
• "The food was lovely."
• "Food made by Mark, was hot and very tasty."
• "The food has always arrived hot and cooked to a great standard."
• "Food is lovely and fresh."

Cons:

• "One steak was to be 'blue' the other was suppose to be 'medium' but was also blue."
• "Though, food was good for the rest of my family, the cheese & bacon burger was quite grim, the bread was stale."
• "Not sure what cut the beef was, but it wasn't beautiful and tender. It was tough and chewy."
• "Absolutely rubbish food, paprika chicken and chips garbage."
• "Food below expectations. Beef fatty and gristly."
• "The meals were pretty poorly presented, the roast potatoes on the roast dinner looked like had been cooked 20 times and were beyond crispy."
• "Food was terrible, chicken dry on three mains, potion size was rather small."

Service

Pros:

• "Staff very pleasant and helpful."
• "The staff were friendly and kind though."
• "Service was very good and staff were very attentive and friendly."
• "The team always work hard and service is always excellent."
• "Staff - very helpful and friendly. Certainly go the extra mile."
• "Staff were very attentive making sure we were happy with our food and cleared our finished plates away promptly."
• "The staff are just amazing. They really made sure our food was good and arrived on time."

Cons:

• "bar service was rather slow."
• "Staff were looking at our FULL plates after we’d finished and didn’t come to our table until after we’d got up to leave."
• "Service was shockingly bad."
• "Staff couldn't log in to take payment."
• "Staff not very forthcoming and at the carvery the person cutting the meat was as rude as could possibly be."
• "The wait for food can be ridiculously long even when it seems empty."
• "Very poor customer service which worsens the experience."

Value for Money

Pros:

• "Prices are banded, so cheap during the daytime weekdays."
• "Taking advantage of the 2 for £8.99 meals."
• "Used special offer of buy one get one free so worked out very reasonable."
• "Food good for the money paid especially better value if you have vouchers from the loyalty scheme."
• "The food is reasonably priced, with a two meals for £9 offer if you eat before 6pm, Monday to Friday."
• "Our food was delicious. Very reasonable price for what we ordered."
• "You get what you pay for, kids get a choice so picky eaters have no excuse, cheap and cheerful will fill you up."

Cons:

• "Quite expensive for what's on offer."
• "Didn't expect to have to pay for the soft play, £3 per kid, seems a bit stingy charging in a family place."
• "£3 for your children to play in a soft play area the size of a stamp is crazy."
• "Better meals out there for less money."
• "Very disappointing meal, once we finally managed to find something on the menu that they actually had available we ordered."
• "Expensive for the meal that was served."
• "Nearly £10, kids meal again handful of chips and 8 popcorn chicken £3.99 honest disgraceful."

Facilities & Amenities

Pros:

• "Great for the kids and food is standard for Brewers Fayre."
• "Good if you've got young children as there is a soft play area."
• "Kids have a play room with staff on watch."
• "The soft play allows you to offload the kids and enjoy an adult conversation!!"
• "Its slightly separate from the restaurant itself so you dont need to eat there to use it, but still has tables to just incase you do!"
• "Brilliant staff very accommodating friendly kids soft play is lovely and the staff in there are fantastic!!"
• "I had Sunday carvery, 2x kids meals, burger and all were enjoyed."

Cons:

• "Play area closed. No notification of this on website."
• "Didn't expect to have to pay for the soft play, £3 per kid, seems a bit stingy charging in a family place."
• "£4.50 to use the soft play Was £2.50 per child Been to a few pubs with the soft play but don’t make u pay to use it."
• "No outdoor play equipment which was disappointing."
• "The play area was closed, which wasn't mentioned on the website and that we were kinda relying on to burn off some energy from two kids on a long journey."
• "Only thing that let it down was ladies toilet no toilet door on one of two toilets. They weren't clean and toilet was flushing very good and door didn't lock."
• "The older short woman in the soft play area was a horrible member of staff."