Royal Quays Brewers Fayre Reviews Summary

Service

Pros:

• "GREAT SERVICE, GREAT FOOD!!!"
• "The food has been excellent and the service very good."
• "The staff are always so polite and helpful. Nothing is ever too much for them."
• "Staff are very friendly always willing to help."
• "I Always find the staff friendly and smiley."
• "Staff polite and friendly lovely atmosphere good food family friendly, wheelchair accessible."
• "Staff were very helpful and friendly."

Cons:

• "We got our stuff and left for our car to be chased by a member of staff accusing us of not paying."
• "We came in for dinner and were greeted by a rude blonde girl with a face mask on."
• "3 floor staff stood are the bar talking when tables were dirty around us!"
• "Definitely won't be back the service is terrible."
• "Service is so slow and staff not very helpful."
• "Really long queues with only one member of staff serving."
• "The service was not very good. I was asked if I wanted any dips with my mixed grill and it never arrived."

Food Quality

Pros:

• "The food was very good and a bonus was money off due to the government's eat out deal."
• "Great breakfast for £9.50 eat as much as you want and children eat for free."
• "Food was lovely and son enjoyed the soft play area."
• "The food was lovely."
• "This place has really improved since the last time I visited, the steak was really well cooked."
• "The meal was delicious; without reservation, I rank the slow cooked lamb and mint amongst the very best I've ever had."
• "Had the fresh battered haddock with chips the fish was very well cooked would deafinley go back for more."

Cons:

• "Some of the food could have been fresher/hotter."
• "Food quality isn't the best, to long under the heat lamps, food dry and stringy."
• "The smothered chicken was rubbery with a side salad consisting of a limp darkened lettuce leaf and a bit of cucumber."
• "The meal was nothing to shout about. I had the new Yorker and came with a slice of fat, which I think was intended to resemble bacon."
• "Sunday carvery is absolutely terrible and for the price you would expect better."
• "Possibly the worst food I've ever had the displeasure to eat."
• "Food was dry and chewy."

Atmosphere & Cleanliness

Pros:

• "Came here because of the kids playground which to be honest makes it all worth it."
• "Absolutely amazing time."
• "Great In door and outdoor play area."
• "The place is very clean and it feels warm and cosy nice place to eat in."
• "The place was clean, staff was friendly and it had an indoor soft play for the little ones."
• "The staff here are so friendly and welcoming and really made our visit."
• "This place has a decent atmosphere and a good selection of food and drinks."

Cons:

• "Atmosphere is a little cold and not the most welcoming but it helped out with tired kids."
• "Don't seem very on the ball with covid cleaning, a key touch point, which are the menus, all sticky and covered in marks."
• "Toilets are rotten."
• "The toilet facilities were unclean and tiny and the tables and chairs could do with renewing at some point."
• "Absolute mayhem, teenagers running riot in the softplay area. The staff just ignored the situation and no parents were supervising their children."
• "Overall awful food, awful service and loud unpleasant atmosphere."
• "The table hadn't been cleaned well as it was sticky and the glasses dirty."

Management & Staff

Pros:

• "Returned manager to one before. So much pleasanter."
• "Manager was very helpful."
• "Keep up the amazing team work and great management 😊"
• "On Saturday we were well looked after by Robbie, as well as Joanne and Scott, and the food was great."
• "Family of 10 for my birthday, new manager Graham I think he was called absolutely amazing service very friendly helpful."
• "The real star was the lovely young barman who served me."
• "Got table service by lass named Stef and what a lovely helpful lass nothing was to much bother."

Cons:

• "Sorry but his people skills do not come through last manager always smiled or greeted you, I never saw new one smile once."
• "I personally can’t believe he is the manager he’s is an embarrassment to this place."
• "The manager sadly did not deal with our complaint."
• "The manager with a big smirk says, well I'm taken your order now."
• "Terrible customer service, poor management, rude and abrupt."
• "The bar man huff and puffed that he had to stop texting to serve me drinks."
• "The staff were lovely, took a long time to be seated and then for someone to take the order."