Address: Dipton, Mountsett, NE16 6BA, United Kingdom
Phone: +441207571113
Rating: 4.6
based on 138 reviews.
Food Quality and Variety
Pros:
"This came at no cost to the food quality or portion size, one of the most succulent and well cooked burgers I’ve had."
"The pork and beef featherblade are huge, incredibly moist and accompanied with a generous amount of vegetables."
"Everything was cooked to perfection - I mean absolute perfection - even the garden peas!"
"Main courses were enormous but all top quality."
"The quality of the meat is very high and beautifully cooked."
"Food was just amazing along with the atmosphere."
"The seafood chowder which was to die for and you got absolutely loads."
"Featherblade beef tender and melt in your mouth, very generous portions."
Cons:
"Very Slow service. We Waited 1 hr 20 for main course."
"We had a well done steak when we had requested medium."
"Risotto very bland. Two Salmon dishes were lovely & burgers & fish."
"This place is definitely aesthetically pleasing however the food doesn’t taste as good as it looks."
"For the price I thought it wasn’t acceptable that the carrots tasted like water, the roast potatoes were soft."
"I order salmon and prawn burger. It was full of fish bones."
"Some of the beef was delicious and melted but one slice was chewy."
"The food was fair in both quality and price. However, the service is very, very slow."
Service and Staff
Pros:
"We had four different members of staff come to us at various points during our meal to give us our food and take our orders."
"Staff were attentive without being intrusive."
"Staff couldn't have been more helpful or friendly, from time of booking until we left."
"The staff and service were absolutely fab! Our waitress Emily could not have been more helpful."
"We were served really promptly, and the food was really lovely."
"Staff very attentive. Meal absolutely outstanding. Highly recommended."
"The staff were excellent. We didn't have to wait too long for anything, yet never felt rushed."
"First time at the owl and otter and it was fabulous. Staff were lovely."
Cons:
"Management really not bothered seemed to have arrogant attitude."
"Poor response from staff when I fed back cracks & chips in plates and that we had a long wait for main courses."
"One Abrupt manager who had attitude."
"Service was fairly quick but overall there are nicer places about!"
"I told the lady and she said that I she couldn’t do anything because I didn’t complain straight away."
"After sitting for an age being ignored by the waitress we got up and ordered at the bar."
"So, four of us walked in on Saturday afternoon... Waited over 40 minutes and we were still waiting for our drinks to arrive."
"Food was fair in both quality and price. However, the service is very, very slow."
Ambiance and Atmosphere
Pros:
"Lovely setting, the pub itself is very nice."
"What a fantastic place to eat. The Sunday lunch was amazing... along with the atmosphere."
"The only thing we were disappointed in was they no longer serve meals on a night only do breakfast."
"The place was very clean, staff were lovely and very helpful."
"The atmosphere was lovely, food was second to none."
"The restaurant offered a dog menu which was very reasonably priced and we thought was a great touch."
"The pub is self is very nice. Service was very good, quick and friendly."
"The exterior of this place hides an absolute gem. Beautifully decorated."
Cons:
"Very Hot environment."
"Went around 6pm for dinner and I feel like the quality wasn’t as good as when I had went before earlier in the day."
"We waited for a long time for someone to show up to take our drinks order, noticing that other people who had arrived later than us were being served."
"One of the excuses offered for the poor service was that they were understaffed."
"We turned up at the Owl and Otter, not only did they sort out an area for all of us but also made up a finger buffet for us in no time at all."
"Poor food and overpriced. Very disappointing experience tonight."
"The place was jammed packed, hence the long wait. But overall a very nice meal."
"Although they had technical issues with the building, the food was still outstanding and the service also excellent."