Mercedes-Benz of Sunderland Reviews Summary

Customer Service

Pros:

• "Absolutely great service from the staff at Sunderland!"
• "Top notch service from Jodi in helping me purchase my car."
• "The service at the dealership was top notch at every contact, particularly from Shaun Georgeson."
• "Excellent service received from this garage especially from Demi who was our go-to person."

Cons:

• "Does anyone out there get ignored by Sunderland Mercedes when you have a warranty claim."
• "Dealers have failed to refund £99 reservation fee within the 10-day window."
• "Stay well clear of this garage. Had a battery replaced 7 months ago and it failed recently."
• "Had my E350 Recovered in by the AA when it wouldn't start due to an AdBlue system failure."

Vehicle Servicing and MOT

Pros:

• "Kept informed all the way and knew the costings prior to any work carried out."
• "Having placed an order for a new CLA I had a Stroke in March and had to cancel as I was unsure how I may recover."
• "Excellent service centre staff, very helpful."
• "Always very helpful staff at Mercedes Sunderland, but let down by Mercedes themselves."

Cons:

• "Having provided my full vehicle details as requested, I was quoted £277.24 for my car's service and £54.84 for her first MOT."
• "The repair took over 2 months I hardly had any updates."
• "I purchased my car from Sunderland Mercedes 2 month ago. I’ve had a couple of issues with it."
• "Service was carried out well. Communications were very good. It was a very well organised and safe experience."

Vehicle Purchase Experience

Pros:

• "Very impressive after being an Audi enthusiast for 30 years and fully intending to buy my 9th."
• "A fantastic experience buying my new g wagon from Mercedes Sunderland, Shaun helped me through the full process."
• "Recently purchased a new company car through this garage and I can honestly say it was a pleasure."
• "The team at Mercedes were fantastic especially Jodi. Nothing seemed too much trouble."

Cons:

• "BUYER BEWARE!!. Have just bought a Mercedes APPROVED A class, one year old, from Sytner Mercedes Sunderland."
• "I wasn’t satisfied with the service I received from the Mercedes Benz of Sunderland."
• "I’ve been to two Mercedes dealerships in the past without issue, Sunderland was without a doubt the worst I’ve been too."
• "I don't normally do reviews, but need to make an exception following exemplary customer service from John and his team yesterday."