The Pilot Boat Reviews Summary

Category: Gastropub

Address: 1 Bridge St, Lyme Regis, DT7 3QA, United Kingdom

Phone: +441297443157

Rating: 4.4
based on 304 reviews.

Food Quality

Pros:

  • "The cream tea which was delicious (freshly baked scones and perfect cream)."
  • "The food is very good for the price and the pizzas stood out, and were enjoyed by both adult and children."
  • "It was great to find a restaurant that caters for both gluten and dairy intolerances."
  • "I'd highly recommend the mussels, huge portion with delicious cream, white wine and bacon broth."
  • "The VEGAN pizzaπŸ• was the BEST thing I have ever tasted- Head chef πŸ‘¨β€πŸ³is Vegan so knows his stuff!"
  • "Best sticky toffee pudding I have ever had (and I have tried quite a few)!"
  • "Great fish and chips, one big slab served with tartar sauce that comes with large cut fries and smashed peas."

Cons:

  • "Couple of vegan options but nothing above the usual converted dairy-meals."
  • "Food tasted bland and my burger seemed to have been prepared from frozen."
  • "Some parts of our meal on arrival to the table where cold."
  • "The meat Platter which we thought at Β£18 was very over priced."
  • "The food and drinks we did order were not good value."
  • "The food unfortunately was bland. No seasoning whatsoever on the hike fish."
  • "The fish was tiny, had way too much batter and no flavour."

Service

Pros:

  • "We had a fantastic meal here, despite being exceptionally busy, we were lucky to have a wonderful waitress called Lily."
  • "Staff really attentive and make sure you have a good experience."
  • "Such great service from the waitress too, very knowledgeable and accommodating."
  • "Service is excellent, and all comes with good value."
  • "Service was great, the waitresses were lovely, friendly and very attentive."
  • "The staff is incredibly kind and breakfast was delicious."
  • "Staff were friendly and efficient and responded well when I gave them feedback."

Cons:

  • "Not very happy with the management we are sitting at the table still eating our food as the manager approached us and told us that we only have 10 minutes left to finish our food and leave the table."
  • "The manager does not know how to deal with customers or complaints."
  • "They should have asked the occupants to move to an area where they could enjoy as many extra drinks they wanted as the table was required as opposed to messing around those who had booked."
  • "Customer service was non-existent. Actually felt invisible."
  • "Our waitress was unhelpful initially & could do with some customer service training."
  • "Service was polite but very slow and not attentive at all."
  • "Awful service chased the order twice and got told there were several orders in front of ours."

Value

Pros:

  • "Great tasty food and a decent price."
  • "I didn’t think it was overpriced for such quality."
  • "Good price, attentive staff, yummy food."
  • "Came in under Β£20 good value for money and decent portion size."
  • "Food was very nice, not the cheapest but worth the money."
  • "At Β£9 I thought reasonably priced and lovely and crispy, not a trace of grease 😊"
  • "It was reasonably priced and very good quality, locally sourced, food."

Cons:

  • "Even though the refurbishment is absolutely first rate the price of the food was very overpriced."
  • "The meal was very over priced for what we can only explain as 'fast food' - Β£170 for four people is excessive."
  • "Considering its not a beachfront pub and there wasn't anything special about it, the prices are unjustified."
  • "Β£60 for a bottle of clicquot champs and Β£24 for a 8 oz sirloin, really !!!! Its the seaside not Chelsea, nearly Β£6 for a larger."
  • "My sons milkshake was Β£6!! Smaller version on the meala are basically child size. Very over priced pub."
  • "It is very pricey for what is effectively pub food, and my wife and I were both left hungry."
  • "Prices are also higher than in London."

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