Bristol Street Motors Hyundai Peterlee Reviews Summary

Customer Service

Pros:

• "absolutely amazing customer services, second to none!"
• "Everyone at Bristol Street motors went above and beyond and were a laugh to boot."
• "Best customer service I've ever received. Ever."
• "Your staff are amazing and knowledgable as always and I enjoy the video health checks received so I can understand any issues wrong with my vehicle."
• "The staff always make things very comfortable and guide you through the paperwork when getting a new car in a friendly and professional manner."
• "The attitude, speed of response and attentiveness of both members of the sales team I spoke to were exemplary."
• "Before and after care have been first rate."

Cons:

• "Communication was very poor, especially via emails, no replies."
• "Polite and professional until they have your money! I bought a new Ioniq 5, Ash showed zero interest at handover and the PDI wasn't done correctly."
• "Once they get your money they don't give a damn."
• "Very disappointed with the level of service we have received from this garage."
• "Extremely rude and arragant sales team. They are also a lot more expensive then other dealers."
• "I will be warning everyone away from this garage and looking into how I can escalate the issue via other channels."
• "Went to buy a car, the salesman was totally uninterested."

Sales Experience

Pros:

• "Great experience, Edwin is a great guy and made the process so easy."
• "The process of buying is painless with lots of paperwork happening electronically."
• "The entire purchasing experience was done at a pace controlled by us."
• "Good honest service, salesman understood what I wanted and we completed the sale within 30mins."
• "Excellent service when buying my new car. Very Helpful, Kept undated throughout the whole process. Hassle free."
• "I’m absolutely over the moon with my new car it’s give me my life back I can drive again."
• "A great experience from start to finish. Handover was carried out in a completely COVID-Safe environment."

Cons:

• "I was MIS-SOLD a car by Bristol Street Peterlee!"
• "Dreadful.. basically let me drive away in a defective vehicle which broke down on the busy A19 and had to be recovered- for a second time."
• "Horrible experience, sold me a car with major defect, impossible to fix, costing me loads and the 2 year warranty I bought refuse to pay for anything."
• "The environment didn't feel fantastic. I feel there wasn't great effort to find us an alternative car with how long the bayon was going to take to arrive."
• "The only problem arose when Andy was on holiday and we had to deal with another salesman who offered us considerably less for our old car and we felt really undervalued as a customer."
• "Really disappointing experience with this dealer... they dropped it to lower than 'We buy any car'!"
• "Very disappointed with this garage... not even an apology even when I challenged them."

Vehicle Quality

Pros:

• "I test drove a Hyundai Tucson which I immediately liked."
• "I've just took back my Hyundai Tucson after 3 years of amazing service and trouble free motoring."
• "Just taken delivery of a new Tucson Hybrid Ultimate. Early days but the car is all that I expected."
• "Picked up my lovely Brand new hyundai kona ultimate from Andy this is the second brand new car I have purchased from Andy and I am so happy with my new car especially the head up display."
• "The i30 is performing fantastic so far and in great condition."
• "Had a couple of minor issues with my new car but these were rectified straight away."
• "I love my Tucson and as my first experience of Hyundai, I highly recommend to everyone."

Cons:

• "Brand new car was damaged on handover, and still 5 months on still no further forward."
• "Brought my car 5 month ago. Within the first month all the alloy wheels paint started to peel."
• "Took my car in for a 30k service today, requested a courtesy car, courtesy car cost me £20, it had no petrol in it and washer bottle was empty."
• "Charged £100 to clean brake dust off pads took video of inspection didn’t show dust build up car only 2years old hardly do any miles in it I’m 86 years old !!! Feel like I’ve been ripped off."
• "When we collected the car we found that the sat nav update had not been carried out."
• "I am very disappointed that when I purchased my Hyundai i20 from here just over a year ago I was encouraged to take out an extra 2yrs warranty which I did."
• "My i800 is sat on my drive with a faulty knox sensor on... your customer service is shocking."