County Arms, Truro Reviews Summary

Staff and Service

Pros:

• "Fantastic stay, everyone really friendly especially the young lady who checked me in and the big guy with a beard who served me food."
• "Awesome friendly staff, who served us with a smile on their face."
• "Very friendly staff, very nice bar maid offered me a glass of water as I was coughing."
• "Booked in for our anniversary, absolutely fantastic, service was amazing and friendly."
• "Great customer service. Lady on reception very professional and nice."
• "The waiting staff were friendly, welcoming, accommodating and chatty."
• "Staff couldn't have been more helpful and friendly."

Cons:

• "So we asked for the bill and got ready to leave - still, no real apology for anything that had happened."
• "Service was slow. It took about 10 mins for someone to show us to our table."
• "The young lady seemed far more interested in discussing the weekends bedroom antics with another staff member than providing even some basic pleasantries to us."
• "We waited 45 minutes for her food and I had to go and speak to someone in order for the food to be brought out."
• "Room cleaning service was arrogant specially one blond women."
• "The restaurant manager was rude. I was spoken to like I wasn't worth his time and made to feel unwelcome."
• "The waitress didn't seem to want to be there."

Food Quality

Pros:

• "Eaten here many many times love the Sunday lunch never been disappointed yet."
• "The food is always up to a good standard and is your typical pub food, however it is always presented very well and tastes as good as it looks."
• "Tasty food and a lovely decking area overlooking fields."
• "The food was delicious and the service was excellent."
• "The chips were chunky and crunchy, the ham thick and fresh."
• "The prawn cocktail starters were tasty, my rump steak was perfect, my uncle's ploughman plate was amazing."
• "The food was great and reasonably priced."

Cons:

• "The beef could have been a little more tender."
• "The ‘nachos’ and soup of the day, they were bland, insufficient and frankly embarrassing."
• "Cod and chips were standard, nice cod, tartar sauce was not fresh and tasted like pickled paste."
• "Food looked Lovely when it arrived, plenty of it and good variety of Vegetables and plenty of meat. Unfortunately it was all Cold."
• "We had undercooked frozen thick chips, but fish, steak, gammon egg etc was black and overcooked on every plate."
• "The roast pots were the only disappointment 😪 Dry in the middle and skins too tough which suggested they'd been deep fat fried?"
• "Chicken was dry, Ribs were over cooked and meatless, portion sizes along side the low quality of food was so disappointing."

Value for Money

Pros:

• "Came for the Sunday carvery, which was very good. Pork was lovely, beef good, and Turkey a bit dry, but for £10 (£8 for the small plate) it represented very good value."
• "It's a frequent of mine and my partner's and will continue to be. I would recommend this place highly, especially if you want somewhere to get a good meal without breaking the bank."
• "We had a lunch time special carvery at £8 which was quite good for the money."
• "Prices were very reasonable for a St Austell Brewery owned pub."
• "Amazing value for money."
• "The menu has a wide range of delicious food and the price is not bad."
• "Excellent value for money."

Cons:

• "I find the drinks slightly overpriced."
• "Please avoid the restaurant for food, good for drinks though if your willing to wait for service 👍"
• "The ploughman's wasn't especially well presented, and for the price didn't feel it was worth it."
• "For the price didn't feel it was worth it."
• "Drinks from the bar were expensive some of the people behind the bar needed training on certain drinks you asked for."
• "Steak was £17.95 so you would expect a nice steak for that price. Average at best. Cooked ok I suppose but not a good cut. Very gristly."
• "The only criticism was that the tables were not cleared of glasses for hours at a time which gave you the feeling that you were not looked after at all."

Accommodation

Pros:

• "Really nice place, stayed here about a year ago with my kids and it's really nice place, very clean and helpful staff!"
• "Stayed here over night a couple of times always good clean rooms."
• "The hotel room we stayed in was absolutely amazing with lovely views."
• "The room was great, very large, modern and very clean."
• "Good friendly staff. We had a really good sized room and the bed was just so comfortable."
• "The room was modern and spacious, much bigger and newer than expected."
• "The room was large and comfortable."

Cons:

• "The WiFi was quite poor in connecting for me in my room and mobile signal was not the strongest so struggled slightly with connectivity."
• "The room was not up to standard there was mould the shower unit, toilet seat was loose and moved when you sat on it."
• "The only downside was that the room was very warm so we had to have the aircon on which was really quite loud."
• "The room was clean and well equipped apart from a missing reading light on one side of the bed and no light over the tea/coffee making area."
• "The only downside is that most of the rooms face away from the Moors, so you've got an unattractive view of the car park."
• "Traffic noise was 'disturbing' - I had to buy some earplugs to get a better night's sleep."
• "Bed was a bit too soft for my wife and I and we could have done with softer pillows."

Location

Pros:

• "The outside garden is amazing with lots of seating and the view is stunning."
• "Location is really good being near to railway station as well as Sainsbury is near by."
• "Location wise it's a 10~15 min walk into town and they provide free parking space."
• "Our favourite place to stay in Cornwall. Easy to access and in a great central location to explore the sights of Cornwall."
• "Plenty of parking so no stress on arrival and the location was perfect."
• "Enough parking spaces and easy to find, very close to Truro centre and only a mile from the high street."
• "The County Arms was in a great location for town and all major routes."

Cons:

• "Like many hotels in Truro, it is a long way from town."
• "The only downside is that most of the rooms face away from the Moors, so you've got an unattractive view of the car park."
• "Traffic noise was 'disturbing' - I had to buy some earplugs to get a better night's sleep."