New China 中华楼 Reviews Summary

Food Quality

Pros:

• "The food here is as close as it gets to authentic Chinese food for all regions of China, absolutely wonderful food."
• "THE FOOD IS AMAZING ALONG WITH THE STAFF!!"
• "Possibly THE best Green Bean and Mince Pork I have ever had."
• "One of the best tasting Chinese food there is."
• "The food was absolutely delicious."
• "The Szechuan Noodles with Chicken offered bold and robust flavors."
• "The Beef Stir Fry with Honey Pepper Sauce impressed us with its tender slices of beef cooked to perfection."

Cons:

• "EVERY dim sum was microwaved and not handmade, even the xiaolongbao."
• "The food itself was mediocre at best - part of our group left with upset stomachs."
• "Ordered another dish which was tasteless and definitely not worth £13."
• "Food very average and greasy."
• "Food came out cold, spring rolls half cooked."
• "Food was outrageously tasteless and boring."
• "The food was terrible! The beef was rubbery and the prawns tasted like plastic."

Service

Pros:

• "He took the service charge off the bill."
• "The staff at New China were so helpful and made special dishes for her which was reassuring."
• "Our waiter Daniel who was so friendly, helpful and really attentive."
• "Staff was friendly and helpful."
• "The waitress was very friendly and attentive."
• "Really friendly staff."
• "Service was friendly and relaxed."

Cons:

• "Terrible customer service. Orders mixed up and items missing."
• "A dish cooked out of the garbage could have competed with my plate tonight."
• "absolutely terrible service,unfriendly staff."
• "Unfriendly service which is also charged by default when you receive the bill."
• "The waiters don’t understand English and are not friendly."
• "The service was shocking, with the exception of one gentleman the waitresses were rude and made us feel rushed."
• "Worst service ever. Picture was misleading completely different from what we ordered."

Value

Pros:

• "Great value."
• "Does accept card payments as majority cash only around here."
• "Good value for money."
• "Prices were reasonable."
• "The price is very reasonable."
• "Reasonably cheap for Chinatown."
• "£25.80 is good value compared to some in the area charging £50."

Cons:

• "You would soon realise that there is a minimum order of £10 per person."
• "Shocking but true, the bill came in including a 12.5 % of service charge which wasn’t mentioned on the menu."
• "It's become a little pricey and the dishes smaller."
• "Charged us £9 for a small bottle of water!!"
• "Very expensive, cheaply produced, overly sweet food."
• "The price of the restaurant is expensive for central London as we paid over £100 for 3 people."
• "Most annoying thing is you have to pay £5 per person for freaking sauce which should be included in the meal."

Ambiance

Pros:

• "Interior is also quite authentic and is filled with ceiling hanging wires, not neat menus and lots of noise."
• "Atmosphere is amazing, lovely corner restaurant and bright but cosy decor."
• "And it was nice to sit outside in the sunshine under their covered area."
• "A mild night meant outdoor table was perfect for tons of food a few bottles of wine and the ability to hear each other And have a lively atmosphere."
• "The ground floor was cozy and quiet."
• "The restaurant furnishing is mainly wooden and the seating area is quite spacious with a view onto the small square within the complex."
• "The cozy atmosphere and welcoming ambiance further added to the overall experience."

Cons:

• "A dish cooked out of the garbage could have competed with my plate tonight."
• "atmosphere was ok as it was busy and is quite a small room."
• "I felt very uncomfortable as I was being constantly watched."
• "There seems to be too many staff with not enough to do, and as our table was in the middle of the room we were being attacked from every angle."
• "Strange little eaterie, we were sat downstairs which was a bit dungeonesque."
• "Strange three-floor place, but it didn't matter that they made us sit in a corner and share a table with strangers."
• "The place was the most dirty I've seen ever."

Management

Pros:

• "The manager came out and agreed to take £2 off the bill."
• "Service seemed really slow until we realised there are call buttons on the wall for those seated downstairs, then service was really speedy."
• "Customer service wise is equally excellent, formal and polite."
• "The people that served us were very friendly, accomodative and lovely."
• "Vasta our waiter was great and quick to serve us with drinks."
• "The staff are really warm-hearted and welcoming."
• "Staff polite and service fast."

Cons:

• "It's obvious they are running a scam that would mostly go unnoticed and over time would increase their profits."
• "They rush you a bit at the end."
• "The waitress got visibly annoyed with us for not ordering the expensive hot pot all-you-can-eat menu."
• "The restaurant also have a large poster providing 88% off for students... it is only 12% off and you've to pay the remaining 88%."
• "When asked for the manager just kept waiting and asked again when they said manager not here."
• "The worst service I've ever had and they were incredibly rude."
• "This dining experience fell far below expectations."