Old Town 97 Reviews Summary

Service

Pros:

• "Every time I go to Old Town 97, I am blown away by their quick and efficient service."
• "The waitress that took care of our table was lovely and really attentive."
• "We really appreciated your hospitality and finding us a table to dine at short notice."
• "Staff were friendly, attentive and we had a delicious meal with generous portions."
• "The staff are professional and courteous."
• "Just tried this restaurant out, very friendly staff, they are mostly nearby, ready to help and to serve."
• "Hands down the best customer service I’ve experienced."

Cons:

• "Rude manager or supervisor who blatantly asked me to move to other table when I was still having my drink after my meal."
• "Service was just bad! The waitress was so rude and aggressive."
• "Overall bad experience with rude pushy customer service, and the food was one of the worst I’ve had in a while."
• "Service was awful, the manager shouted at us."
• "Very BAD attitude from the server guy in front of the kitchen."
• "Customer service was utterly horrifying."
• "The waiters here are extremely rude and uninterested."

Food Quality

Pros:

• "The 港式奶茶 was perfect and the food delicious."
• "Really enjoyed the vegetable tofu but the LSE fried rice was not for me, found it too sweet."
• "LSE fried rice is hidden but definitely the best fried rice I’ve had."
• "The BBQ pork rice is yummy 😋 and the BBQ pork noodle is also quite good, esp the noodles, it’s quite authentic as hong kong 🇭🇰 style."
• "The crispy duck pancakes and the fried rice as well as the honey iced tea and the melon bubble drink were so good that I inhaled the food before remembering to take pictures."
• "Literally every dish we chose was amazing."
• "One of the best Chinese restaurants in Chinatown."

Cons:

• "Under par food: tasteless and dry barbecued pork, tiny and bland soy sauce chicken, oily fried spinach."
• "Paid £20 for two plates of inedible vegetables. Terrible service and terrible food."
• "Everything is very deeply coated… charged for chilli sauce with a bill of over 100£! Seriously shocking!"
• "Ordered a Cantonese staple, beef brisket noodle soup. When it came the top noodles were overcooked whole the bottom noodles were glued together."
• "Bland food that is not authentic."
• "The food was drenched in oil, and each dish had an unpleasant, growing mouthfeel."
• "The food here taste very weird - the BBQ duck and pork look good from the outside however you taste nothing when putting them into your mouth!"

Price

Pros:

• "Not bad price, very fast service and they close at 3:30."
• "My friends and I always frequent this place after church on Sundays because the portions are huge and worth the money."
• "Food is great, so tasty, decent value for money considering the quality."
• "Most other places were closed at 11pm Sunday this wasn't. We ordered set meal B for 2 it was truly excellent."
• "Good pricing and quick service during a weekend afternoon."
• "Tasty as usual at an affordable price, the staff are very nice and will always make sure that you get the best of the best food and the best experience to make you come back for more whether it’s dine in or takeaway."
• "The potions are great and the price is fantastic, so I never leave feeling hungry."