Lotus Garden 金满楼 Reviews Summary

Food Quality

Pros:

• "The food was some of the tastiest dim sum I've ever had the pleasure to eat, I would easily call the food eaten here, one of the highlights of my trip."
• "We had the prawn & chives dumplings, deep fried garlic prawn spring rolls, spicy duck tongue, chicken fried noodles, sweet and sour chicken and hot and sour soup. It was all delicious, not super salty and every dish had its own unique flavors."
• "The food here is amazing (I recommend the Three meat roast)."
• "The duck and roast squid were amazing and decent portion size."
• "The food was good in taste, quality and quantity."
• "The food was absolutely fantastic and the duck was to die for - I've never had anything like it."
• "Their Dim sum is amazing."

Cons:

• "Food quality has dropped. We've been going there for years but won't be coming back again. Dim Sum didn't taste fresh, some came still cold inside."
• "I was quite disappointed, the noodles soup didn’t have any flavor and the beef had a weird texture."
• "Likely not our favourite spot. Dim sum is better than mains but even that wasn't as good when we visited."
• "The roasted meats were below par, lots of pink in the chicken & the pork belly too fatty & not roasted enough."
• "The roasted duck tastes not like authentic one."
• "I saw a worm in my food moving, immediately called the manager and complained, never again, really disgusting, lost my appetite my mood everything 🤢🤮."
• "The food was bland and boring."

Service

Pros:

• "It's worth the wait!!"
• "Service was really nice, we asked for table for outside and the waiter said no problem."
• "Service was friendly even though they were busy."
• "The staff were very attentive and the prices very reasonable."
• "Servie was efficient if not over friendly and as the food is freshly cooked it took a while to arrive."
• "Staff were very attentive, funny and were lovely to my 2 year old son, entertaining him and giving him little treats to eat."
• "The staff communicated with you rather than dumping food on the table and vanishing till a plate was empty for collection."

Cons:

• "They sat us in what appeared to be the staff break area, only other table in that room had staff members eating lunch at different times throughout our meal which made for an uncomfortable atmosphere."
• "Staff were rude and abrupt and dumped food on her plate."
• "Service slow, staff don't understand English and walk around as if they are dead."
• "Worst service ever. I ordered two dishes for me and my wife. Mine came first and the other one never made it before I finished my own one."
• "Very expensive for average food & extremely poor customer service."
• "Service even worse."
• "Don't come here, if you are black people."

Atmosphere

Pros:

• "Shocked to see such bad reviews. We went a week ago food was amazing and the portion sizes were great. very relaxing atmosphere and great to do some people watching."
• "With many similar Chinese restaurants on the main street, this one just about stands out. Authentic food with delicious dim sum."
• "Nice atmosphere in the restaurant whilst you’re eating!"
• "This restaurant had a good atmosphere; bearing forms of Chinese vibes and interior layouts."
• "We did not feel like we were being rushed out."
• "Great to see Chinese families out for lunch together in this place."
• "Outdoor area was quite nice to sit."

Cons:

• "The table was below cleanliness and old and dated."
• "The atmosphere is very utilitarian."
• "The service seemed annoyed that we were there and spilled things on our table."
• "The meat in the other dishes was inedible and we left most of it."
• "Waiters were chatting extremely loud."
• "Even if decor isn’t as nice and manager rude."
• "The restaurant itself is not a very good atmosphere."

Value

Pros:

• "The price was right for dim sum."
• "Came to £100. Price reasonable."
• "The prices very reasonable."
• "For a large numbers of plates and a very filling meal we paid around 30 per head which is very reasonable these days."
• "About £19 per person based on 4 people, didn't order alcohol."
• "Food was tasty, and not badly priced."
• "Good portion sizes for reasonable prices."

Cons:

• "Jasmine tea costed £6!!! pounds. This is obviously too much for this place."
• "The price is outrageous."
• "Prices were absurd 😱😱😱😱."
• "Food had no seasoning at all. No flavour and for the price is a massively disappointing."
• "Additionally, they charged an additional service charge."
• "IT IS IMPRESSIVELY EXPENCIVE! Don't waste your money, time and health."
• "The beers are quite expensive but then again you're paying central London prices."

Cleanliness

Pros:

• "The food is always delicious and comes out fairly quick. The dimsum menu is vast, allowing you to try various traditional chinese dimsums."
• "The Duck with Ginger and Pineapple was as tasty as always."
• "All dishes tasted freshly made / steamed / fried, nothing was too greasy or oily, textures were as should be (no stodginess or sogginess)."
• "Good value for money, went for Dim Sum, their ingredients are really fresh."
• "Excellent location, right in the heart of London's Chinatown."
• "This restaurant does not disappoint at all! Authentic Chinese food for reasonable price!"
• "The food is really tasty and nice."

Cons:

• "Overall the restaurant did not look clean stay away even if you are hungry."
• "The table clothes were stained with soy sauce and food from people eating there previously."
• "Restaurant not clean. DO NOT EAT HERE."
• "Cleanliness can be improved, and the washrooms were not very clean."
• "The toilet floor was covered in urine as the urinal was leaking."
• "They had dirty plates of food just stacked on the floor by the bathroom."
• "Obvious signs of rat/mouse droppings, filthy walls, and the state of the kitchen beggars belief."