Food House Reviews Summary

Food Quality

Pros:

• "The food is authentic is great!"
• "One of the most authentic North Eastern Chinese restaurants in London."
• "Great vegan and vegetarian options!"
• "The food was fresh which is positive."
• "With such a great food and amazing atmosphere, I will definitely come back."
• "The fish is tender and flavorful, having soaked up all the decadent chiles and spices."
• "Absolutely amazing hand pull noddles. The texture of the noodle is on the point, feels like I am back to China, like the one you will have in Beijing."

Cons:

• "Unfortunately our dinner at this restaurant was an absolut disappointment. The meat was so fatty (way more fat than meat itself) you could barely eat it."
• "The clear one was tasteless and the spicy one tasted too much schechuan pepper but wasn't as spicy as I expected, nor flavoursome."
• "The BBQ was fine but The spicy dishes were not using fresh materials and the seasoning was not good."
• "Food was cold, bland and left a strange tingly sensation on my tongue."
• "So called premium lamp, beef and pork are tasteless frozen slices of cardboard."
• "The broth for the hotpot didn’t meet my expectations. I would say it’s flavourless."
• "The food was bland, there was no hot sauce, and it was over-priced."

Service

Pros:

• "The employees were very kind to take my order."
• "Staff are friendly and very helpful, they are always willing to help when we needed suggestions (the menu covers a good range)."
• "the staff were friendly, will def try hotpot next time when i visit chinatown"
• "The spot is honestly fantastic, and the staff is incredibly helpful. They have bilingual staff, which is a plus."
• "The service was beyond friendly on top of that."
• "The service was very efficient and very friendly staff."
• "The staff are so friendly and helpful, I went during Ramadan to open my fast and they opened one of their rooms upstairs for me and my friend to pray in, which was so kind of them."

Cons:

• "They are mugging people off. DO NOT WASTE YOUR TIME OR MONEY."
• "Staff are quite rude and very unwelcoming."
• "The service was appalling."
• "They tried scamming us bc we are still teens."
• "The service was a little bit slow, they have a little screen between the guests and the servers so it’s hard to get their attention."
• "I rarely give 1 star reviews but the service was really appalling."
• "Very bad service."

Ambience

Pros:

• "The location has asian vibes and music."
• "There was a good atmosphere as it was full upstairs."
• "It was a completely new experience and very entertaining."
• "Great opportunity to eat things you've never tried before and laugh your ass off at your friends reactions."
• "The environment and service are also very good ~ let's go to the family!"
• "Great food and ambience, highly recommended!"
• "Went on Chinese New Year (22.01.2023) due to celebrations the streets were very busy, we were waiting in the queue for 45 mins! HOWEVER, the wait was absolutely worth it 💯"

Cons:

• "The cleaning liquid smell was horrible and felt sick after."
• "To begin with, we (5 of us) were seated upstairs and the room smelt horrible."
• "The staff was so incredibly unwelcoming and made the whole meal uncomfortable."
• "Layout of the restaurant is worst than a bad school canteen! Avoid like a plague!"
• "Depressing atmosphere too."
• "For the entirety of our time sat there we were being watched by whom we assumed to be the manager making our experience very uncomfortable as my friends left saying they felt judged and/ or profiled."
• "The overall experience leaves a kinda sour taste in your stomach."

Value

Pros:

• "The plum drink is very good and worthy of money!"
• "The hotpot was also good and price is decent."
• "Prices are really reasonable."
• "Slightly expensive but the portion size makes up for it."
• "Surprisingly the bill was reasonable... we had hot pot for 2 which is excellent... at £145... in London many thanks!"
• "The lamb spine pot is really good flavor, really big pieces of lamb inside as well. Good for the value."
• "The food here is excellent with best lamb Skewers I think in London that I've had."

Cons:

• "The food was nice, but expensive."
• "I feel like I’ve really wasted my £60 on this."
• "The seafood didn’t taste as good as how much i paid but since it was bottomless, it was fair to a point."
• "£30 per person for frozen crabsticks? Nahhh."
• "It was also quite expensive (30 pounds/per) and for that reason I don't think it's worth another visit."
• "Overall we paid over £50a head for a table of 4 - definitely not worth it!"
• "Super expensive."