Pizza Express Reviews Summary

Customer Service

Pros:

• "Special shout out to Christian (Cri) who's the assistant manager but is so professional, courteous & polite he should be THE MAIN MANAGER!!!"
• "The customer service was just amazing, this lovely waiter asked us for drinks without rushing and hand poured our beverages."
• "Good Managers and staff always."
• "Baker street Staff are really nice especially Barbara she was very welcoming and made us comfortable and polite throughout."
• "Her customer service skills were simply phenomenal."
• "Jade looked after us and she was amazing! Extremely helpful, engaged with the boys and made us feel so comfortable."
• "The staff were very welcoming and it was great to see them engaging with customers and making them feel welcome."

Cons:

• "Our waiter was friendly, when he was at our table, but we were never asked if we wanted more drinks or food."
• "The staff is rude and on one occasion refused to seat my party for no reason when plenty of tables were open simply because it seemed like they didn't want to work."
• "The server didn't come and do the usual mid meal check."
• "The staff were far too busy staring at people on tables, rather than actually serving the tables!"
• "Grumpy waiter taking us to our table, clueless waitresses with a attitude!"
• "The customer service was just bad, we had to ask several times for getting more water and other drinks."
• "Very poor service. They try to force to let me and my son to sit next to the toilet."

Food Quality

Pros:

• "Really enjoyed the gluten free pizza."
• "The food was Pizza Express' high standards."
• "The food was also delicious and I would definitely dine in again if I have the chance."
• "Delicious food, the pizzas were very big and very good."
• "I had the best goat cheese and spinach pizza, it was delicious!"
• "The pizzas were perfectly cooked and tasted heavenly!"
• "The food was absolutely amazing. The aperols tasted like we could be in Italy!"

Cons:

• "Service was slow, my pizza wasn't warm enough, waited for a while bill to be paid."
• "Food was not great. I ordered simple pasta dish and it was cold."
• "Unfortunately they didn't pay attention in the kitchen and put the allergen on the plate - had I consumed it I would have ended up in hospital with heart problems and breathing difficulties."
• "I ordered a pasta which was served burnt."
• "The “BBQ Burnt Ends” pizza had no brisket whatsoever and had no similarity to the photos of the menu and hardly any toppings at all."
• "The absolute worst pizza I’ve ever had from a restaurant."
• "The food was much worse than expected, even for a Pizza Express."

Ambiance and Location

Pros:

• "Very good location and easy access to public transport."
• "If the atmosphere it will be the same we will visit for many years to come."
• "Honestly I was so surprised that we were able to find such an amazing place with such a relaxing atmosphere around London on Saturday evening."
• "The atmosphere was lovely and the outside eating area was great."
• "The layout of the restaurant is well-designed and very appealing; the downstairs area is also atmospheric."
• "Nice atmosphere, Jade was very attentive, great customer service skills and welcomed us from the start till the end."
• "The atmosphere was really nice."

Cons:

• "It’s a little cramped and food does take a long time to be served, but it’s worth it in the end."
• "The acoustics are also pretty bad, the high ceiling makes the busy chitter chatter extra loud."
• "Don't sit by the door because it's very drafty."
• "There was a little racism and I wish that could be fixed."
• "Considering many of the other 1 star reviews are other asian people, it may prove my point."
• "Restaurant - cold. Coat needed."
• "Crazy busy restaurant."