Alterations Boutique London - Wedding Dress Alterations, Dress Alterations, Suit Alterations Reviews Summary

Quality of Service

Pros:

• "The fitting was quick and excellently done."
• "The repair is virtually invisible and I can now wear my favourites again!"
• "They did such an amazing job tailoring my dress to my exact specifications!"
• "The alterations were spot on as well."
• "I trusted them with a very important job and they delivered beyond my high expectations."
• "The work was completed quickly and faultlessly."
• "The alterations were so neat and precise."

Cons:

• "The tailor asked £200 to hem the simple leather jacket's sleeves."
• "I felt the cost of my alterations was a bit steep just for a length alteration."
• "I simply say BUYER BEWARE and do NOT entirely pay for alterations before you have seen the work."
• "Should have give -1 or -5 ⭐ if it's possible."
• "Horrible! Stay away from them. Unrealistic prices and service."
• "But I can’t help but feel nearly swindled by this business with what felt like an exceptionally extortionate price gouge."
• "They had the audacity to charge my daughter 500 pounds for a small alteration on a 200 pound dress."

Customer Service

Pros:

• "Nelly was amazing, her work is incredible."
• "The staff were very friendly and helpful."
• "Rosie is lovely and remembers her clients each time coming in."
• "I received fantastic customer service at Alterations Boutique."
• "The team was incredibly accommodating in getting the tailoring done very quickly."
• "Very impressed with the friendly and quick service especially with the manager Assia who quickly attended to the needs of customers."
• "The staff have been incredibly friendly, welcoming and their sewing is impeccable."

Cons:

• "However, when I called them asking about how to deliver the dress, they actually said they did not have any availability for the next 2 weeks at all!"
• "I have posted a previous review stating I would not recommend this business."
• "I am not going to enter into a long discussion with this person."
• "Let me start off by saying that when I went in to have my suits measured, they only used one arm and one leg for guidance, ignoring the fact that many people have one arm or leg slightly longer/shorter than the other."
• "This company not only tried to scam me, they had horrible customer service and were rude."
• "I was looking for a place for wedding dress alterations and went through a lot of reviews. The reason why I am posting a 1* is twofold - bad communication and to alert potential clients of the fake reviews."
• "Poor service overall. Male owner extremely unkind and condescending."

Value for Money

Pros:

• "Considering the work carried out I found the costs to be more than reasonable and the service excellent."
• "The pricing was fair."
• "Worth the price they charge."
• "Their repair costs were very competitively priced and the work is of an excellent quality."
• "Very reasonable price too."
• "Reasonable cost for the material (3m) and work (£300)."
• "No surprise hidden costs, very clean premises and high quality service."

Cons:

• "They are on the more expensive side of the spectrum but given the occasion, it was totally worth it."
• "It was £285, so not cheap, but very high quality craftsmanship."
• "It can be pricey given the quality of work, so I'd recommend using them for something you definitely do not want to ruin."
• "Quoted me at me about double the local price range of alterations for a no lace/no bead wedding dress."
• "The only other issue is, that after paying in excess of £500, I was not offered a discount of any type."
• "It seems like all the good reviews were generated by AI."
• "But I can’t help but feel nearly swindled by this business with what felt like an exceptionally extortionate price gouge."

Professionalism

Pros:

• "Nelly and Julie did absolutely amazing and were very professional and helpful!"
• "Fantastic attention to detail and an incredible professional and credible service."
• "Rose was both professional and personable."
• "Rosie, my seamstress was so professional, helpful and flexible."
• "Professional and extremely detail oriented."
• "Very professional from the time I stepped in until I received my pair of jeans."
• "Very professional and courteous staff, you are well received by them and comfortable fitting rooms when you arrive, and seamstress takes the measurements and offer advice (really helpful!!)."

Cons:

• "I simply say BUYER BEWARE."
• "But for simple alterations to items that don't matter much maybe look for something slightly cheaper."
• "To be blunt, the service here is good, not exceptional, but good."
• "Sorry but I cannot recommend this boutique."
• "DO NOT COME HERE, SAVE YOUR TIME AND MONEY."
• "If you could have communicated that from the start of the day, we could have arranged to come later rather than have you waste my day waiting around especially given fact that you’d have my clothing for nearly 3 months."
• "Just make sure you are positive about needing the alteration. As they are so efficient, once they start work, there is absolutely no refund."

Timeliness

Pros:

• "Initial estimate was that it would be done in 3 days' time, but they actually completed the job by the following day."
• "The team was incredibly accommodating in getting the tailoring done very quickly."
• "Came very last moment for my wedding dress alteration and got it fixed literally in one day."
• "The service was extremely efficient - I was updated on progress throughout."
• "It was completed before the 1-month date promised initially."
• "The whole process was incredibly quick and appointments were made to suit my schedule."
• "Needed my wedding tux trousers altered and was able to do so and pick up 2 days later."

Cons:

• "However, when I called them asking about how to deliver the dress, they actually said they did not have any availability for the next 2 weeks at all!"
• "The first appointment I felt quite rushed as the customer before me ran very late."
• "End of the day item did not fit me properly but no time to keep coming back."
• "Had a record fast one-day turnaround on bridal alterations that I needed extremely last minute."
• "They managed to do a month job in one day."
• "I got the text confirmation to pickup my items within one day!"
• "On the second fitting on the final piece I thought the product was fine there but when I got home I saw that the shoulders had been brought in when they shouldn't have been."