Promptmove Limited Reviews Summary

Professionalism and Expertise

Pros:

• "I’ve been with Promptmove since 2016 and found them very helpful and professional."
• "Promptmove is the best letting agency we have dealt with so far. Aqeel and his team are very professional."
• "I cannot speak highly enough of Aqeel and Promotmove! Aqeel's professionalism and dedication made all the difference."
• "The entire team at Promptmove limited was great, really supportive."
• "Umar and Aqeel have been excellent, they fast, informative and efficient."
• "I’ve been with Promptmove for 19+ years... They have always been so great with helping me find properties."
• "Still with Promptmove after 3 years... quick to respond, getting issues resolved quickly."
• "An extremely professional estate agent in Luton who has a focus on building relationships and best services."

Cons:

• "I wouldn't recommend anyone using this state Agent they are worst state agent in Luton."
• "Worst experience so far! I've been staying in a hotel for 2 weeks because of this agency!!!!"
• "Worst letting agency I have ever had the displeasure of working with... Staff are unpleasant rude and unhelpful."
• "''In my personal experience i would definitely not recommended promptmove at all... They are dishonest."
• "Worse experience of my life was living in one of their house... They do care about rent money going in as soon as possible though."
• "Worst letting agent in the whole of Luton. They don’t have a clue what they are doing."

Customer Service and Responsiveness

Pros:

• "Excellent employees, helpful & knowledgeable. Quick responses, providing essential information."
• "The entire team is polite and professional, especially Rohenna."
• "Promptmove estate for helping with finding property in such a tough time... Very helpful people."
• "Great service from Umar and the rest of the team at Prompt move. Everything was handled professionally."
• "Promptmove provide the friendly, personal and professional service... Nice people!!"
• "Promptmove has a professional and friendly team and dealt with many difficult issues with integrity."
• "Adnan was amazing at securing new tenants ready to move in just a day between the old tenants moving out."
• "They guy that he help us do the contract for the house was very helpful nice everything was explain to us perfectly."

Cons:

• "Mabe for some people is a good agency but for me didnt pass my expectations of the level that customer service is."
• "my personal experience i would definitely not recommended promptmove at all... worst customer service ever."
• "Worst experience so far! I've been staying in a hotel for 2 weeks because of this agency!!!!"
• "Worst letting agency I have ever had the displeasure of working with. Staff are unpleasant rude and unhelpful."
• "Worse experience of my life was living in one of their house... They do care about rent money going in as soon as possible though."
• "Worst letting agent in the whole of Luton. They don’t have a clue what they are doing."