Abode Property Management Reviews Summary

Customer Service

Pros:

• "Abode were very helpful with any issues we had and dealt with them straight away, for example replacing a curtain and fixing the shower."
• "They were efficient and professional and we're both grateful for their help and support."
• "Abode were always very quick to respond to queries and made myself and my flatmates feel listened to."
• "Really quick and easy process to get moved in, Harriet was dead helpful and any queries we had were responded to promptly."
• "Taking on a new tenancy with Abode has been seamless, with friendly and professional communication from Harriet and the team."
• "Holly was always so attentive to our needs with swift responses and answers to any of our issues."
• "Communication is great - our Property Manager Vicky always replies quickly and is super patient with all our questions as well as being incredibly helpful when an urgent matter pops up!"

Cons:

• "Just a lot of gaslighting from the letting agent that 'downstairs properties don't get mold'."
• "We were met with hasty responses to any issues raised regarding maintenance."
• "Poor service and terrible communication. They are slow with replying to messages and fixing things that are broken."
• "Unfortunately they 100% do threaten to not return your full deposit if you don't leave a 5 star review."
• "Terrible experience wish I could give zero stars."
• "Honestly, I have never dealt with such an awful letting agent."
• "Unprofessional. The staff at Abode are misleading and have poor knowledge of the properties they are selling."

Maintenance and Property Condition

Pros:

• "Each house/flat viewing we booked and saw with each estate agent was informative and welcoming of any questions."
• "The flat is given annual gas, fire alarm and PAT tests too, so it always feels safe and up to code."
• "Whenever there was a problem or repair needed they were right on it."
• "Maintenance issues were fixed in under two days and never had any unreasonable wait for things to be fixed."
• "We had an issue with our plumbing in the first week which was fixed the next day."
• "The flat is fantastic, couldn't be happier!"
• "Both Victoria and Harriet, were always quick to respond and provide a timely solution to any problems."

Cons:

• "We had average support from Abode during the tenancy for the multiple issues with the property during our time there (various leaks, dodgy windows, mould etc)."
• "The only slight disappointment so far has been that the Abode property we just moved in to could have done with a fresh coat of paint."
• "I had serious problems with mold in my room. A lot of my belongings were damaged."
• "Tiles in our kitchen have been broken for a year and the entire sink surface is coming away from the wall causing water damage/mould."
• "Obvious indications of serious problems, including rotting floorboards, sinking shower trays and huge patches of black mold on walls were either not noticed or simply ignored."
• "Our boiler was broken in winter and they were unable to carry out repairs."
• "We just received the keys of our apartment and we found out that the house is damp, to the point that there are wet patches of water on the walls, the smell of damp is intolerable and sticks to the hair and clothes and mould on every window frame."

Professionalism and Efficiency

Pros:

• "Abode property have been the best letting agent I have rented from."
• "Abode have been super in helping myself and my partner rent our first flat."
• "Having dealt with at least 3 members of staff at Abode I am really pleased with the level of service I received from each of them."
• "Very professional and efficient. Helpful and reliable to work with and made the letting process easy, with great communication throughout."
• "Been very helpful and supportive throughout the whole renting process of viewing, application, verification and contract signing."
• "We are really impressed by Abode’s friendly, helpful attitude, together with the efficiency of the service and sound advice."
• "Abode themselves have been great to deal with. Fast, responsive, and very helpful."

Cons:

• "However, the letting application form and tenant form will make you crazy."
• "They initially provided the tenants parents with the inventory, not us, and insisted it had already been done until we kept complaining."
• "They do get quite busy at certain times so communication can be slow on occasion."
• "UTTERLY INCOMPETENT! I cannot recommend strongly enough that landlords take their business elsewhere."
• "I rung them 3 times trying to deal with the forms I sent the forms and I get a message (within 5 mins of sending the email) that it has been let out yesterday."
• "As someone who is trying to let off them I have never been so stressed."
• "We had a viewing booked in for one property in the morning, and were only told last minute that the booking wasn't confirmed properly."

Trust and Integrity

Pros:

• "Friendly service with good property management- was clean on arrival and fair return of deposit after cleaning property."
• "Would recommend to landlords and tenants alike."
• "A huge thank you to everyone at Abode! I have really found the staff to go above and beyond the normal standard, especially Ben and Ellie."
• "Abode are an exceptional letting agency. They have managed my properties for the last five years and the service has been exemplary."
• "Abode have been great, definitely the best of the several letting agents in Bristol I've rented with."
• "They manage the tenants well and the administration is always timely and accurate."
• "Inevitable issues were usually resolved quickly and they were open to catering for the constantly changing needs of students."

Cons:

• "WARNING, FAKE REVIEWS After our tenancy with these guys ended, they told us they’d take off £50 of our deposit for conveniently vague reasons."
• "The end of our tenancy was very difficult and we would not recommend renting with Abode due to this."
• "They had the cheek to make deductions from our deposit for a ‘missing’ item which remained in the property."
• "Don't recommend! They bribe people to write 5 star ratings in order that the tenants receive their full deposit back."
• "However, not only did they fail to turn up to the booked viewing 3-hours later, they didn't even have the courtesy to call."
• "Not only have they lied about us being first in line to view the property on multiple occasions they did not give us a call to tell us if a slot was available earlier as promised."
• "Very grateful to have secured a property with this estate agency, Unfortunately they double booked over my viewing."