Devonshire Arms Kensington Reviews Summary

Ambiance and Decor

Pros:

• "It's a newer interior and seems updated with still some old atmosphere."
• "Interior is modern and clean and it draws a mix of locals and professionals in the area."
• "Outside garden full very buzzy lively atmosphere."
• "The venue itself is darling. Absolutely would come back!"
• "Great London pub with a great atmosphere."
• "What a great ambiance."
• "The outdoor seating area is a nice option with plenty of tables, chairs and booths."

Cons:

• "Packed and overcrowded, smelled of toilets and won't be back here in a hurry!!"
• "Not many things grosser than that smell."
• "We left lunch hungry, and it might be just the salads, but maybe for the size they should be priced as sides or small dishes."
• "Unacceptable bar as 10 force you to leave from outside and inside it smells really badly so you need to go."
• "Obvious and dramatic change in portion sizes, which is disappointing considering this is our local pub."
• "Still atmosphere is everything eh - music playing is different but certainly not unpleasant."
• "Rudely pushed out the door at 2315hrs, slamming of chairs on tables, the worst I have ever been treated at closing time."

Food Quality

Pros:

• "The food is good too, especially the fish & chips and the burger."
• "The food was extremely tasty, we had the fish pie for two, and the service quick and friendly."
• "The fish was thick and firm but still succulent. The crispy skin just the right thickness and crunch."
• "On top of that the food was absolutely fantastic."
• "I fully back the claim that D.A. makes some DAMN good fried chicken!"
• "Nicely seasoned, CRISPY batter, nice and juicy meat... ugh, amazing!!"
• "Everything is homemade and amazingly DELICIOUS!"

Cons:

• "Food not great and made to feel unwelcome when they wanted to close at 9.30."
• "I had the duck salad that was rather tough."
• "The beef was tough, vegetables and Yorkshire was undercooked, and the potatoes were soggy."
• "Worst, rude and grudging service I have had in London for a long while and decidedly mediocre food."
• "Food was tasty, as always but this time I found my fish a bit soggy on the skin side, unfortunately."
• "The food arrived a long time after it was ordered... the roast potatoes were not properly done, the cauliflowers were not cooked."
• "The Sunday roast beef was so overcooked that I could barely cut it and tasted abysmal."

Service

Pros:

• "Staff are friendly and understand “hospitality” unlike in some other venues!"
• "They were very welcoming, served a great pint and provided me great food."
• "Very friendly and helpful staff, a great outdoor space and a nice selection of beers."
• "There’s something to be said about combining amazing customer service and following covid restrictions - it can’t be easy on this great team and yet they deliver."
• "Lovely welcoming staff I think her name was Miriam, very smiley and chatty and very helpful with the kids 10/10"
• "Staff were very helpful and pleasant."
• "The service we received was so amazing made us feel so at home with thr hospitality."

Cons:

• "The place is let down by unhelpful and unfriendly staff, who sometimes can verge on being rude (or maybe simply inexperienced)?"
• "Entrance staff a bit disrespectful towards one of us on a wheelchair when asked to use the flat garden entrance."
• "The staff completely failed to acknowledge us when we walked into the restaurant."
• "Management has a hugely bad attitude."
• "The service was not ideal, the staff tried but did not execute."
• "No one welcomes or acknowledges you."
• "The service was totally chaotic."