Halfords Autocentre Redditch Reviews Summary

Customer Service

Pros:

• "From a warm welcome to a detailed explanation of what had been done the customer service was excellent."
• "The efficiency of the staff and the service received was first class."
• "As always Clare the manager and her staff were excellent, very impressed with Redditch Autocentre !!! - very professional, knowledgeable and friendly."
• "The manager David took on the job and dealt with the warranty company on our behalf. He was very professional, courteous and couldn't do enough for us to help resolve the fault."
• "They're friendly, keep you informed, and can't do enough to help you."
• "Staff very polite and efficient."
• "The staff are really honest and helpful and explain things easily so non-petrol heads understand what they are saying."

Cons:

• "I was shouted at when opening the waiting room door not to entre!"
• "Although staff were 'helpful' I was given no explanation and barely got an apology for wasting my time."
• "They keep messing up my cars."
• "What’s the point of booking online for a specific date only for the work not to be carried out?!?!"
• "The worst garage I have ever used. Still waiting for phone call and no car or date for repair."
• "Pointless having a booking system."
• "Useless incompetent staff Members, taken Thursday for a Simple task of Having 2 rear Tyres fitted they fitted the wrong tyres."

Booking and Scheduling

Pros:

• "Would recommend to all :)"
• "Service with a smile and amazing value."
• "Absolutely incredible staff! The office manager of the autocentre is an asset to Halfords, she's lovely, enthusiastic, charismatic and efficient."
• "Claire was really friendly and answered all my questions with ease!"
• "Car had a major service at an extremely reasonable price."
• "The whole process was fantastic. Given a quote, work done. Fully explained afterwards. Friendly staff and mechanics."
• "I made fairly last minute booking for my MOT (on the same day). I went in and was well received at reception. The car went in soon after (almost on the dot of my allocated time) and it wasn't long before I was driving away with a new MOT certificate."

Cons:

• "Ordered some mixed spray paints for delivery last Monday and they said they would call me. No call and today a week later still no paint."
• "I booked a service and MOT online and was offered a choice of 08.30 or 13.30. I booked 08.30, which was confirmed via email and arranged work and childcare around a morning appointment. On arrival I was told the MOT would be carried out at 13.30 and the service after that."
• "Disappointed with the latest pre-MOT check."
• "The booking had only been made for 5days, I guess ordering the parts in for the work that is booked in is just too complicated for these guys."
• "What's the point in booking a time slot for a single tyre if after two hours you haven't done anything."
• "Booked online for a 1:30pm appointment, with an inspection estimated at 1 hour, but told to collect car between 3:30-4:00 pm."
• "Booked online for 2:15pm but when arrived was informed that the system had booked me in for 12:30pm."

Quality of Work

Pros:

• "Actual work was done well."
• "Had nothing but great service from the whole team."
• "The lad who served me was very knowledgeable and extremely helpful."
• "Absolutely fantastic customer service from beginning to end."
• "They inspected the clutch, wrote a full report. With this I was able to use it as evidence to get my money back."
• "The technician was honest that he could not find any fault on the lamp alignment and did not charge me for the check."
• "Had my car Mot here last year and was very pleased with the service. They were honest with the result and the repairs were completed very good."