Walkden Dental & Implant Clinic Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "The admin staff are exceptional and they always go above and beyond to assist their customers."
• "Samuel Higgins... was very professional and knowledgeable."
• "A very caring & professional team, from the receptionists to the Dentists & the dental nurses."
• "All staff are extremely professional and approachable."
• "A very professional practice. Staff friendly and welcoming."
• "Great overall, staff were lovely and knew what they were doing."
• "All staff very friendly and professional."
• "Staff are all lovely, and Simon (my dentist) nothing is too much trouble for him."

Cons:

• "So I was with this dentist and because i missed 3 appointment they signed me off... wouldn't let me explain why."
• "I have try to be register my 22 month old daughter into their practise for a year now, but they keep telling us they are not able to register her."
• "This is probably the biggest rip-off in town... Better phone attitude would be appreciated thank you."
• "Last Saturday I woke up with very little sleep with a very painful raging toothache... My husband was rushed off the phone and was given a number to call."
• "Disappointed that I had to wait outside for 10 mins, and as I was invited in, a patient was asked in to the waiting area to wait for their appointment."

Dental Services and Treatment

Pros:

• "Simon is my dentist and he is very gentle and patient."
• "I can honestly say that this was the first time ever I didn’t need any pain relief after the treatment."
• "Had my first treatment at this surgery today with Sam... I was amazed when my treatment was over... and i didn't feel a thing."
• "I have been with this practice for over 40 years and service has always been great."
• "The dentist is extremely patient, adaptable and caring."
• "I am absolutely over the moon with my treatment from Simon Bates."
• "Expert dentists and hygienists here."
• "I have been a patient at this practice for over 20 years, My clinicians have been Mike Higgins and recently Will Anderson for implant work."

Cons:

• "If you are registering as a private patient, I would not advise. I showed up for my initial appointment, but I was seen more than 20 minutes late."
• "I just had an issue with having additional costs added on top without it being mentioned before hand."
• "I have provided a feedback of 8-10 and I have measured this service experience level not based on expertise but rather in the long waiting lead times to actually reserve time to have work done?"
• "I felt like I was being sold something at every stage. The dentist, while friendly, pried quite deeply into my experience with a competing teeth straightening provider."
• "The low score denotes Denplan putting my monthly payments up by over 25% which is quite appalling."

Patient Comfort and Accommodation

Pros:

• "They maintain a waiting list and will notify you of the first available cancellation, so you don't have to wait."
• "He was very professional and caring in his manner and would put anyone at ease."
• "Nicola who is fantastic with nervous patients. She made me feel calm and I was able to have the treatment I needed without panicking."
• "I've now had several appointments with Nicola who is fantastic with nervous patients."
• "Scott Singleton treated my autistic teen with respect, incredible patience, talked them through the procedure."
• "I am a nervous patient but they were lovely I can't praise them enough."
• "Very warm welcome by the staff... I'm a new patient to this practice and my dentist Simon came to the reception and introduced himself to me."
• "As a very nervous patient who hadn't been to the dentist for many years, even the easy to use on line booking system was a great help."

Cons:

• "I have been having treatment with Mr Scott and Mr Betts! Both amazing and make me feel very comfortable and safe!"
• "I am a new patient - I cannot fault Walkden Dental Practice. I had a terrible experience with my previous dentist and was so nervous."
• "I felt very safe, excellent covid controls in place, Lucy was very professional with a personal approach."
• "Friendly, patient staff. HAVE AN INATE FEAR OF DENTISTS ANYWAY. THESE DENTAL PEOPLE ARE THE BEST, MOST PATIENT I HAVE EVER FOUND."
• "Everyone was so friendly, I felt welcomed into the practice as soon as I walked in. The dentist was professional, polite and overall a lovely person!"
• "It was all very well organised and felt perfectly safe. I was so pleased to get my appointment after my earlier one was cancelled due to the lockdown."
• "Safety a priority - notices clearly in place - waiting outside until invited in - questioned about any symptoms, hand sanitiser etc. spotlessly clean."
• "I am a nervous patient but they were lovely I can't praise them enough. The practice is really nice and comforting not like the ones that have got so big now they have lost that personal feeling."