Tim Hortons Reviews Summary

Food Quality

Pros:

• "The coffee is brilliant and exactly what is required in the cold winter months."
• "The children's chicken tender meals with fruit shoots were a hit with our little ones and they enjoyed the lattice fries."
• "The burgers were good, and the lattes were a perfect pick-me-up."
• "The donuts are really good, super tasty and always seems fresh."
• "Food was freshly prepared and tasty."
• "The bacon double cheese burger meals, with French vanilla lattes... were good."
• "Very tasty burgers and clearly fresh ingredients and freshly prepared."
• "Breakfast was great, fresh, tasty and hot, my French Vanilla Latte was stunning as usual."

Cons:

• "Poorly assembled burger that was swimming in grease, no flavour to the chilli cheese & the 2 nachos topping."
• "The food we ordered took far too long and wasn't complicated."
• "The burger patties weren't the best. They reminded me of the cheap ones you get in the freezer shop."
• "The Timbits were so dry, they must have been sitting all day, again, completely tasteless."
• "Food was completely cold by the time we got served. Disgraceful service."
• "The food was okish, not amazing, but ok for a maccyds type place."
• "Ordered the pancakes and the timbits... Pancakes with Oreo’s were so rubbery."
• "Terrible dry chips and the burgers weren't much better."

Service Quality

Pros:

• "Staff outside to greet you, welcome you in and hand you a menu."
• "The staff are great - a member of staff ran after us (to our car) to return our loyalty card."
• "The service we received was friendly and attentive."
• "Staff are friendly and the service is good."
• "Staff were friendly and helpful both times I’ve been."
• "Staff are always very friendly and the donuts are always looking amazing."
• "Staff members were accommodating and made sure our family felt welcome."
• "Customer service was shocking, the place was filthy... but the staff were okay."

Cons:

• "STAY AWAY!!! Poor in every possible way. Staff are terrible and can't even get a simple order right."
• "The staff were looking busy but I think that's only for the drive-through as no one was happy in the restaurant itself."
• "Took 45 mins to get food, skipped our order, only got food when we went to counter and asked where it was."
• "Got the classic burger was absolutely minging it was hard and didnt taste right, the chips were rock solid."
• "Feeble customer service. Absolutely shocking."
• "Will not be going back here!!! Today I went to boldon Tim Horton's, I placed my order and was gobsmacked to observe the staff prepping my food with no gloves."
• "Ran by kids, and management with 0 experience, what an awful place to work. Staff are treated awfully."
• "Poor Cleaning of the restaurant, Tables dirty, floor dirty."

Atmosphere and Cleanliness

Pros:

• "Lovely and welcoming atmosphere, comfortable seats and spotlessly clean."
• "Seating area very clean, welcoming and comfortable."
• "The restaurant itself was clean, well-maintained, and had a cozy ambiance."
• "This coffee shop is a must for coffee lovers! ...has a nice interior."
• "The restaurant itself is clean and very well presented, very open and modern."
• "We use this Tim Hortons regularly and are always impressed. The place is always clean and tidy."
• "Friendly staff and clean premises."
• "Lovely atmosphere to come with family, very relaxing sitting area."

Cons:

• "On my visit today most of the tables were dirty and they didn't get cleaned for the 30 minutes I was here."
• "Food was lovely but the place was a mess. Muddy footprints on seats, tables not wiped or cleared, the bins were overflowing."
• "Tables were dirty, previous customers' rubbish left on table."
• "The place was a tip, rubbish and spilled sauces all over the floor. Tables overflowing with rubbish."
• "Disappointing first time at Tim Hortons... dining area was filthy, rubbish on all tables, scraps of food on the floor."
• "I can’t even describe how disgustingly untidy this place is. The staff are probably the laziest set of people I’ve ever seen."
• "Place was dirty. Food on floor, tables not cleared. Fries cold. Sandwich came wrapped in tin foil! Seating area is freezing cold."
• "Upon arrival we noticed that all of the tables resembled the morning after a Viking feast."

Value for Money

Pros:

• "Incredible value for money (breakfast is under £4)."
• "Visited Tim’s today for a little bit of breakfast, got 2 meals with large drinks for under £10, can’t complain at those prices."
• "Breakfast deals are fantastic and delicious."
• "The food was lovely and was very fast service."
• "A step up from what you would expect from a chain... menu is reasonably priced."
• "Been here a good few times now... food is always amazing: fresh, hot, full of flavour, decent portions."
• "Only paid £2 so was a massive bargain. Not sure about paying full price for the same."
• "Quick service, clean environment... decent prices."

Cons:

• "The burger patties weren't the best... £32 for 3 meals."
• "Nothing short of poor quality and terrible price point, ordered the pancakes and the timbits."
• "Quite expensive for what it is, especially since the golden arches give 20% NHS discount at the moment."
• "It's a tad expensive for what you get especially when McDonald's is a stone's throw away and saves some money."
• "Appears a drive thru in the main so very few people in; all ordering on touch screen but prices are 2-3 times more expensive than Canada."
• "Would avoid this place for now... the food itself was OK, just need to brush up on efficiency and accuracy with orders."
• "I can't excuse the lack of speed or quality of service because there wasn't a mad rush on... I did not spend an extra £16 on 12 doughnuts as much as I would've liked to try them."
• "Absolute joke !!! The attitude of a certain staff member was awful took half hr for food to arrive."