Tim Hortons Reviews Summary

Atmosphere and Cleanliness

Pros:

• "Every Tim Horton's in the UK reeks of cooking oil, which can be off-putting. The smell in this one wasn't too bad."
• "The Washington branch in particular is much nicer than the Bolden branch due to being larger and cleaner."
• "It was my first time to visit this place... The place was fairly big, can probably seat about 80 people give or take."
• "Staff are friendly, plenty of parking spaces and just outside a busy shopping centre. Convenient location."

Cons:

• "Attended on a Monday evening... the site also smelt of oil with a smoky haze shown by the lights, I came out stinking of fat."
• "Ordered then went to wash my hands before eating, having seen the state of the WC’s I wish I hadn’t ordered, they were disgusting, dirty and smelly."
• "The whole place needs a good clean toilet area, tables and seats."
• "Very expensive for what it is, cold and soggy wedges, chicken burger was poor, doughnut wasn't great either. 5 staff stood doing nothing in the dining area for around 15 minutes."

Service Quality

Pros:

• "The service was quite quick and efficient."
• "Service was at a snail's pace. Most of the staff were sat around doing nothing."
• "The staff on the Friday night we visited showed real pride in their work."
• "Service absolutely shocking lad behind counter could not speak a word of English so after about 10 minutes he eventually got our order right."

Cons:

• "Went to the drive through, asked if we were ready to place our order... Took about 30 seconds for the person on the intercom to reply."
• "The past two times I’ve gone there seems to be items on the menu that have been discontinued for weeks which is disappointing."
• "Service was slow and staff seemed rushed but the restaurant wasn't busy. They forgot to put bacon in the burger and also forgot to put syrup on the milkshake."
• "Wait times are ridiculously slow, nearly half an hour on a quiet Sunday evening for 2 meals!"

Food and Beverage Quality

Pros:

• "Great menu! Had a triple cheeseburger and it was super tasty, loaded with onions and cheese! Waffle fries are great too."
• "Becoming my favourite fast food coffee shop… breakfast is so tasty and also grease free, also the burgers are excellent quality."
• "Completely in love with this fast food chain, and easily mine and my partner's favourite one to visit. The main appeal is the breakfasts which are exquisite and very reasonably priced."
• "Had the famous White Hot Chocolate that tasted exactly as I remembered it and unlike any other I have had here in the UK."

Cons:

• "Burgers were disgusting, tasted frozen and cheap like a burger van (offensive to a burger van) and today feel beyond ill with upset stomach."
• "Supposed fresh doughnuts were stale once we got them home. Service was not personally in any way."
• "The burger tasted nice but quality wise is like something from my school days in the 1980's."
• "Food was barely warm and had bits of bone in and looked awful. For the price also... not worth half of it."