Yellow Sub Reviews Summary

Staff and Service

Pros:

• "The owner or manager...went above and beyond yesterday and waited nearly an hour over his finishing time to keep the lobby open."
• "Our Children had an amazing time, it is safe, secure and the staff where very helpful and kind."
• "The lady on the front desk is always so welcoming and lovely."
• "Staff very friendly."
• "Staff are polite and friendly."
• "The staff inside are great."
• "Staff here were really friendly, especially the young man on reception, checking everyone in."

Cons:

• "The worst staff and behaviour in all places we have been!!!!!"
• "I want to complain about the little responsibility and unprofessionalism of one of the workers at the reception table."
• "Staff ignored us... lady started cleaning when children not finished eat or drink."
• "The staff could be better. There are no smiles, no conversation. They all seem miserable and rushed."
• "Horrible security guard and disgusting staff, should all be sacked with how they can speak to other people especially in front of kids."
• "Appalling attitude from the owner (female)."
• "The same bouncer that was threatening the parents is now even attacking them on Facebook."

Cleanliness and Maintenance

Pros:

• "Super clean, well organised and loads for the kids to do."
• "Toilets are clean and well maintained, coffee is great and the food is fine."
• "The place itself is super clean."
• "The place is immaculate and staff are amazing."
• "Came here today very clean and tidy, modern."
• "The place was immaculate and there were staff cleaning the equipment as we were there too."
• "It’s spacious very clean and modern."

Cons:

• "Now I leave with a headache due to the awful sound system."
• "Very un hygienic, arrived 10.30am today first visitors of the day and I noticed how untidy the floor was."
• "Looking a bit shabby, ripped soft toys like the goldfish in the under 4 area."
• "Could be cleaner."
• "15 minutes into the play session I tumbled across vermin dropping in the under 4s play area."
• "Additionally some of the soft play equipment was ripped and you could see the stuffing coming out."
• "The building is rubbish anyway, small, not well cleaned, and ridiculously expensive."

Facilities and Play Area

Pros:

• "Absolutely amazing. we had my twins 3rd birthday here today and I can honestly say its perfect."
• "A large, indoor play area with two distinct groups of kids."
• "It's large enough to give them enough amusement and exercise for a couple of hours."
• "A large soft play centre with good facilities and a decent size seating area."
• "The play area and equipment is great. It always seems to be clean and tidy and the kids enjoy it."
• "Good indoor adventure climbing place for kids and under 4s."
• "One for the younger kids and one for 4+ and both are well designed."

Cons:

• "You only get 90 minutes, its not as big as other soft play centres I've been to, so the kids got a bit bored."
• "Play area is quite small but high and makes it really hard to see or find your child."
• "Over the top policing of not drinking your own tap water."
• "Nothing stopping older kids from entering the baby/toddler play area."
• "Would never bring my children to a soft play that has to have security on the door."
• "My only minor gripe is that the design of the main play area is a cube so it's deep and easy to lose a child in."
• "If you have any under 4s they will be charged full price for the experience of being able to watch older children have fun has the facilities for them is shambolic at best."