Address: Unit 2A, Riga Wharf, Bristol Rd, Gloucester GL2 5DH, United Kingdom
Phone: +441452300446
Rating: 4.3
based on 114 reviews.
Customer Service
Pros:
"Quick, friendly service, was easy to book by phone for my MOT."
"Such a friendly and genuine bunch of guys."
"All the staff are Amazing. The atmosphere is lovely and without any hesitation took my car in straight away."
"Very helpful and friendly staff. Went through prices before carrying out any extra work. Not expensive either considering the great service they provide."
"These guys were so professional. I was kept informed throughout the day on the progress."
"Very good customer service. Served by John who was very helpful and professional."
"A very courteous and professional service, with plenty of communication before, during, and after. Highly recommended."
Cons:
"Lying mechanics did not change the air filter on my car. A few days later the wheel bearings failed, which they hadn't spotted. Do not go here it is a rip off."
"The booking system is rubbish. I booked 4 days in advance, got confirmation to take the car in at 13:30 only to be told they wouldn't be ready until the time on their system at 17:00."
"Customer service was a little ‘off’ and seeing as there is nowhere to wait, I was left with just the option of standing outside in the bitter cold."
"They turned me down at reception and told me I had to rebook. The two men at reception seemed to take pleasure in turning me away. Quite sad. Won’t be going anywhere near Halfords again."
"Very unprofessional approach and bad customer service from both Worcester street and Riga warf staff."
"Really poor service, booked in for the morning 8.30, rude and arrogant staff member belittled me for being 5 minutes late then said they wouldn't be able to do my MOT."
"Booked a DPF clean here via the Halfords website and got a confirmed appointment. On the morning of the booking got a call to say 'Sorry we dont do that here'."
Quality of Work
Pros:
"Great service took a fleet van(LWB) there today for MOT and service and they had it all done in 3 hours can't fault the quality of service well impressed👍."
"They covered the seat, drove the car in, replaced the tyres, invited me to see the brake disc wear so all good."
"Had a fault with glow plugs, went in and saw AJ! Couldn’t do enough for me!"
"Great service received.... James and Tony worked to repair a wing mirror to get my car through MOT."
"They did the job the same day, There were no extra costs for full service and MOT unlike some of the other companies. who charge 3 x the value of parts."
"Tyre was slowly deflating after being fitted by their mobile fitters... Was a very simple fix and they also offered to top the air back up and check pressures all round."
"Several minor faults were corrected on the spot allowing my car to pass. Very thorough and professional."
Cons:
"This was an appalling mot test that was a free promotion."
"Went for windscreen wipers, used the computer thing. Put your reg number in and it tells you the Code for the right wipers. Bought them, guy came out to fit them for me and they were the wrong wipers. Stupid machine."
"Took my car to get the air con checked. When the car was handed back to me the guy left it in gear and the handbrake off."
"Took my car for a breaks check after loud grinding noise... the rear break pad had completely broken and I needed new discs."
"Messed us about and took 2 weeks to change the seatbelt buckle."
"Had an Mot, vehicle was failed on things that did not need doing and quoted £600!"
"First time I have used Halfords, I had two tyres fitted here and found my wheels had been damaged, but the garage wouldn't take responsibility saying it was due to age."
Value for Money
Pros:
"Decent prices especially because of some of the sales Halfords have on tyres."
"Been coming to this Halfords for 2 years. Great place to get your car sorted. Excellent customer service, professional, great value for money."
"Very helpful my car failed it's MOT but they advised me on where to go to get welding and my breaks fixed and managed to get me a retest the next day. Top guys! Massive well done."
"Good price to support and fit headlight bulb."
"Great price and very quick to return my car I had tracking done at f1 auto and paid £45 only to get car back the same."
"They managed to fit me in for a last minute MOT on my Class 7 Citroen and did a quality job."
"Fantastic staff, MOT was done quickly, and John even made me a cup of tea!"
Cons:
"Had a great service Jon is very knowledgeable and will continue to use ad they also offer the pay later which us a great help despite having to pay more."
"Staff are very good but the cost is thru the roof. They quoted me £950 for a job."
"Overpriced and quoted for work that didn't need doing as confirmed a few hours later by another garage. Invoiced me for over £600 worth of work. 2hrs and £200 later car was sorted."
"Almost charged £165.99 for a clip that took a local garage 10mins to fix! When he quoted it was work that definitely needed doing for MOT when questioned on once passing it was back tracked to 'oh that was worse case scenario' - very disappointed!"
"On the Halfords website it stated that the most expensive battery for my car, fully fitted is £87 so I am unsure why I was quoted £118.54."
"Over charged for work that didn't need doing and would of cost half at a local garage these guys go looking for work then use scare tactics to make you think the job needs doing never again will I ever use these con merchants!"
"Was told that all discs & pads needed replacing at a cost of over £700. Took vehicle to a specialist garage and all that was needed doing was front pads."
Management and Staff
Pros:
"Huge thanks to the new Manager John and his team for the completely reverse experience from my previous visit."
"I highly recommend Gloucester Riga branch and will definitely be using them again in the near future."
"Absolutely wonderful experience as always for the last 9 years. I cannot praise highly enough staff members who are always going the extra mile. Highly recommended."
"The Halfords team were outstanding, they were all very helpful in particular the MOT tester."
"John is such a lovely man, he has a fab sense of humour and really made me feel relaxed."
"Wow, what a garage. I was welcomed here with smiling faces and honest answers."
"Very pleasantly surprised with the personal attention I received from all the friendly and knowledgeable staff."