London Bridge Reviews Summary

Station Design and Layout

Pros:

• "Thanks to the refurbishment, the station is so much better than before. The new design maximizes the space with more platforms, bigger lifts fewer bottlenecks."
• "Recently renovated, it has now longer and wide platforms. The new structure looks magnificent."
• "Love this station since the improvements. Just like Kings Cross stn, t'is vastly better than it was, maintaining key original features."
• "Right next to the Shard, London Bridge has been renovated so that it is much easier to get to the train platforms. Much wider platforms than before with easy access to the platforms via escalator."
• "Amazing station with spectacular design and attention to detail."
• "The new London Bridge station was designed with more space and easier connections to other rail services and the Underground."
• "Its a great station very wide to walk easy to navigate around like the modern with a bit of old structure lots of lights very good designed as how it was it did change a lot its always keep clean even still few things to do but is a good progress."

Cons:

• "It's a pleasant environment, but a total labyrinth."
• "The design of the place is dreadful."
• "Station looks nice. But I really don't like metal benches."
• "The departure boards are going up at higher heights than before which makes them difficult if not impossible to see, add in the glazing all around them and they're useless during daylight hours."
• "Old layout was better and had easier access to platforms."
• "The station has some daft design flaws, in the 'football pitch sized area' there are scattered metal poles these blend into the grey floors and walls."
• "The new station is chaotic - poorly designed meaning passengers flow into other passengers - platforms extremely narrow (7 feet wide at large sections) which is dangerous at peak commuter times."

Cleanliness and Maintenance

Pros:

• "Clean for the amount of people there are."
• "This station is consistently clean, which is a really impressive feat considering the size of the station and the traffic it generates."
• "Very clean station with ample signage and multiple staff available to help."
• "Although toilets are regularly cleaned, they are a bit on the tatty side."

Cons:

• "Gents toilets on the main concourse an utter disgrace. Four urinals out of action, no hand dryers working and the place looked (and smelled) like it hadn’t been cleaned for a month."
• "Whilst travel via London Bridge Station on Saturday paid a visit to the Ladies toilet. They were disgusting, you could smell the toilets before you reached them and they were dirty."
• "The toilets in this station is disgusting, I cannot even explain."
• "The toilet attendant need to pay more attention to the up keep of the toilets."
• "The station is dirty and badly organised recommend avoiding if you can."

Staff and Customer Service

Pros:

• "5-stars for the helpful staff, especially reception on Oct 26th at 12:30 am-1 am who ensure I could plug my phone into an USB when it lost charge."
• "Incredibly helpful and friendly staff."
• "Friendly staff and a large selection of shops, right in the heart of London."
• "But, I must say the platform staff were very helpful."
• "One of the members of the station staff was absolutely brilliant."
• "The staff are very welcoming and very friendly."
• "The staff in the ticket office were very helpful though."

Cons:

• "Omg tickets office. One of the staff was rude and unfriendly on Tuesday morning he tried to overcharged me."
• "But ticket information staff was very rude and he was roaring to us."
• "A female member of staff was rude and sarcastic to me when I ended up on the wrong platform for my train."
• "They were arrogant and walked off whilst I was talking still to them. How rude."
• "Literally asked at the help desk in the station on Sunday afternoon for directions and the lady working behind it was on her phone, looked up at me almost rolling her eyes."
• "The two Station staff on duty spectacularly unhelpful, and borderline rude."
• "Sadly the staff at this station are very rude and can be lazy and unhelpful and seem to have an attitude problem with passengers."

Accessibility and Facilities

Pros:

• "There are lot of shops within the station for you to buy essentials."
• "Extremally excessable with a seperate lift up to all platforms."
• "Massive and modern station indoor shops. The following are available here. Public toilet, personels on sight to help with questions, escalators and lifts. Station not far from tube station. So easily accessible to wheelchair users."
• "All modes of transport; buses, trains, tubes, taxis, boats are available with ease."
• "Free toilets on the lower level."
• "There are reliable frequent connections to the south and south east of the country, not to forget the tube connections, making a great london station even better!"
• "There are a large amount of shops available for a quick bite to eat or drinks."

Cons:

• "Last train to Stratford departs at 00:53 but the station worker decided to shut the station at 23:58."
• "Also no free toilets."
• "Transports for London are very expensive but extremely unreliable."
• "Inconsistent trains, serious overcrowding issues and no access to amenities without paying for a ticket."
• "2022 and the disabled are not catered for at this station as they used to be please reopen the slopes."
• "There aren't any toilets on the main platforms any more which can be a pain."
• "Not enough signs posted up or directions of where to go or how to get to platforms just loads of gormless looking staff standing about."

Overall Experience

Pros:

• "It’s so great to see the Pipe Organ played in the station."
• "This station is MASSIVE and beautifully spacious."
• "Most platforms are accessible and main station is large and spacious."
• "The stunning architecture, friendly staff, and outstanding services made my visit exceptional."
• "For Anyone interested in London and its very rich History, this is a Lovely place to Spend a few hours with a walk around the area, next to Tower Bridge."
• "Super nice, you have view to all great buildings in London."
• "I had a wonderful experience at London Bridge station."

Cons:

• "It’s chaotic though."
• "Absolutely rubbish service. Every single day either delays, cancellations or diversions."
• "This is definitely a station that makes it confusing place to meet friends, and there isn't many places that let you sit down and eat."
• "More and more timetables keep forcing passengers to change over here, and the staff are absolutely useless and despise talking to anyone but themselves."
• "This is the worst central London station. Full of incompetent idiots."
• "Very busy station, feels more like an airport."
• "Absolutely brutal!! I do not recommend."