York Reviews Summary

York Railway Station

Pros:

• "Thank the staff at York Railway Station, for all the help they gave to my husband and myself."
• "The station itself is fully accessible and step free with an over bridge and 2 subways."
• "one of the people working in a cafe or such is usually happy to help me find a train etc."
• "Best of all, it is always clean. I don't know how their cleaning staff do it, but I've never seen any mess."
• "The station itself was built in the Victorian era, and you can still very much see it in the brickwork and metal support structures."
• "All My trains turn up on time (so far)."
• "Stunning in an industrial way, The staff all seemed to be alert and eager to help."

Cons:

• "Illegal measures are served."
• "can be annoying that staff aren't on at night as I'm visually impaired."
• "I asked her if she could help me to get my tickets because my train was leaving soon and the machines were out of order."
• "Toilets could be better maintained and more clean."
• "I was a little disappointed by the rude staff member."
• "the men’s toilet are absolutely disgusting."
• "Feels a bit full of itself."

Accessibility & Facilities

Pros:

• "The station itself is fully accessible and step free with an over bridge and 2 subways."
• "The place is so busy, yet so friendly, as the staff, are extremely helpful and polite."
• "It has disability♿ access in all platforms and with very nice staff to communicate if I need of help."
• "Station is step free with small lifts to bridges over tracks."
• "There's a really cool bridge which takes you over the tracks, and lets you see the entire station."
• "The station is also very easy to get to via bus or taxi."
• "Transport is easy and everything is in walking distance."

Cons:

• "Very congested station at the front for dropping off or picking up, not really designed for the job as it is an old station."
• "Be mindful if you have mobility issues because it's hilly, uneven and narrow pathways, cobbled streets."
• "Many surfaces around the station are beginning to show their age."
• "Terrible accessibility as all lifts out of order."
• "I was slightly disappointed on my way back to London as the electronic signs showed coach B of my Grand Central train to be at the very back of the train."
• "In case your train arrives or departs at an outer platform, you may need to go and up stairs to cross the bridge."
• "More signs regarding not being able to bring alcohol purchased at Xmas market for consumption at a later date through the station are needed."

Customer Service

Pros:

• "Thank the staff at York Railway Station, for all the help they gave to my husband and myself."
• "Amazing staff and service."
• "Cool & helpful staff. Made me feel so comfortable n stress free when i travelled there."
• "The staff all seem to be helpful and polite whenever I have needed support."
• "Plenty of information and helpful staff. Places to eat with m/f and disabled toilets."
• "the way the guard (Jennifer) dealt with me, empathising and showing me to the platform I needed really took the sting out of the situation."
• "Service was great, clean train a f very helpful staff, train was on time."

Cons:

• "can be annoying that staff aren't on at night as I'm visually impaired."
• "I asked her if she could help me to get my tickets because my train was leaving soon and the machines were out of order."
• "I was a little disappointed by the rude staff member."
• "Very nice facilities and quite easy to navigate, but the station staff is absolutely terrible and unhelpful."
• "Feels a bit full of itself."
• "Slow service for coffee and bacon butty in 'Pumpkin' this morning so left."
• "I was here at just gone 8pm and had an hour wait so planned to get something for dinner whilst there as I regularly do whilst travelling however every single shop, cafe, even burger king and Sainsbury's in the station was shut."

Food & Drink

Pros:

• "you certainly won't go hungry with the selection of food and drink outlets."
• "found Filmore and Union under stairs to platform 5....no queue, DELIC coffee and the best bacon buttie."
• "The station has several options for grabbing a bite to eat or a drink."
• "There are plenty of places to get food and drink plus a good pub if you have time to sit for a while."
• "Starbucks, WH Smith, Burger King, Costa, atm machines etc. You can find whatever you need."
• "The train station has got all utilities like public toilets, restaurant, pub and cafes."
• "Clean facilities and choice of food and drink places on the platform."

Cons:

• "Overcrowded on the December Saturday we visited."
• "I don't think that having pub just next to it is good idea because it did not feel safe."
• "It still shocks me about the fact that every time I travel in between Doncaster and York, the conductors very rarely check your tickets."
• "The station is in need of a bigger selection of food, drink and confectionary stores."
• "Slow service for coffee and bacon butty in 'Pumpkin' this morning so left."
• "I was here at just gone 8pm and had an hour wait so planned to get something for dinner whilst there as I regularly do whilst travelling however every single shop, cafe, even burger king and Sainsbury's in the station was shut."
• "It could really do with some investment in the concourse and food/drink offer."

Architecture & Design

Pros:

• "The architecture is amazing - undoubtedly one of the greet Victorian stations."
• "Lovely station with beautiful architecture."
• "The station itself was built in the Victorian era, and you can still very much see it in the brickwork and metal support structures."
• "This is the best railway station I’ve visited in the UK so far. I absolutely love the very grand architecture here."
• "An architecturally and culturally historic building that remains impressive to this day."
• "York train station is very pretty. You can still really feel it's old Victorian vibe."
• "The station itself is a great design and harks back to the grand old days of railways."

Cons:

• "Many surfaces around the station are beginning to show their age."
• "The cross country trains are shocking!!!"
• "Good station overall but there needs to be a good reasonably proofed convenience store for milk, bread food etc."
• "It is a huge train station with many platforms. I liken it to King's Cross in design, and I love that it hasn't changed much in 30 years."
• "The highlight was visiting York Minster, a building so spectacular and of a fantastic design."
• "A very historical place to visit."
• "Feels a bit full of itself."