Halfords Autocentre Southampton (Millbrook) Reviews Summary

Customer Service and Staff Friendliness

Pros:

• "Shanley, Lawrence and Luke were fantastic. Very friendly and efficient."
• "Had great customer service from Shanley who was very polite and helpful with my issues."
• "Amazing service very welcome staff really really helpful."
• "Great service as always. However great communication and thank you for letting me know the problem."
• "Excellent prompt service. Richard the manager was very friendly and organised."
• "Had my air-conditioning refreshed, gassed all went well one month later still working brilliant work excellent service, especially Rich on front desk would recommend."
• "Customer service was very helpful. Guided and provide the Information for my dad wheel chair."
• "Absolutely loved this MOT center and will go back next year! All staff were absolutely lovely and seem that they like working together."

Cons:

• "I was not aware that vehicles could do this, maybe it's a localised miracle that happens here? Not convinced, especially when that person gave me yet more 'facts' that did not line up with anything that had been said previously."
• "Had nothing but problems here. Left waiting an hour for a battery change told it would be 10min. Rude staff."
• "Stuart and his staff at the Autocentre were brilliant, I was in Southampton on holiday and needed some emergency brake replacements, exceptionally professional and accommodating, thank you!"
• "My car was damaged by one of the Halfords Autocentre staff. I have tried to resolve this issue with the branch manager but was unable to do so."

Price and Value

Pros:

• "Called today and asked for a price to change the brake fluid on our car which I was told was £49.99."
• "I had a great experience here. The booking availability is good and I had my tyre fixed within 10 minutes."
• "Great staff had a good laugh with them At Millbrook we had a laugh but also was given info that they do more complicated repairs I got a free mot my car PASSED."
• "Very easy and simple to book winter service. Extra repair work was discussed with me before proceeding so I was fully aware of costs."

Cons:

• "I was pleased with the checks done on the vehicle. But I wasn't overly impressed with their spare parts prices."
• "Go somewhere cheaper for repairs!! Did my MOT here and was quoted for repairs around 1.2k."
• "They are over the top, they even put a slightly perished valve stem on the advisory! charged me £12 to replace a bulb."
• "Tried to charge me £330 for my breaks. I took the car to 2 different garage and both told me the same, that the breaks are new and no needed to be replaced."

Efficiency and Booking

Pros:

• "I booked my car in for it's mot and within an hour it was done. Can't fault them, 10/10."
• "Had my air-conditioning refreshed, gassed all went well one month later still working brilliant work excellent service."
• "Easy to book MOT online. Staff were friendly and efficient, completing the MOT within an hour."
• "Needed an MOT for my car, called them yesterday, all booked in for the next day. Service was spot on, organised, no hanging around and all done within the hour."

Cons:

• "When I checked on the Halfords website it says they do price match so to ensure the customer gets the best price and best service. Shame the staff don't know this fact."
• "Took my car to garage, all booked in but looked quite busy, get a call as soon as i get back to work that he can’t look at my car because its modified."
• "Avoid! Avoid! . Shower of sheisters. Left my car in this morning for new brake pads. Was told it would be ready by tomorrow morning.. Just called me. 'Unable to do job until Wednesday'."
• "Not happy and very angry, i booked my dad car into this garage last week and my dad went and took the day off work to take his car in for the supposed booked time, he got there to be told it wasnt booked in but they remember me calling them to book it."