Address: Newcastle Rd, Sunderland, SR5 1JT, United Kingdom
Phone: +441915480922
Rating: 4.6
based on 416 reviews.
Service
Pros:
"The service was excellent, waitress took a personal interest and was exceptionally helpful."
"Allison was super attentive and answered all of our questions."
"Our server Claire was very helpful, friendly and attentive."
"Dave our server was so lovely to us and was always checking if we needed anything and if everything was OK with our meals."
"Staff were truly excellent, paying attention to everything."
"The staff and steak meals were lovely."
"Our server Bethany was super helpful in sorting this out. She was really friendly and jolly."
Cons:
"However we were obviously the last sitting as after our main meal the lights went out in the cooking area."
"Food was good but it took an hour to arrive and in this time the waitress didn't once come check if we wanted more drinks despite the empty glasses on our table."
"We booked for 12pm, but when we arrived we were kept outside waiting in the rain, the manager could clearly see us waiting by the door but ignored us until 30seconds before 12pm. RUDE"
"Upon arrival there was a group of men... swearing and making people around feeling uncomfortable."
"Service let it down somewhat though. Very friendly and reasonably efficient, but a bit clueless."
"Felt hurried as our bill arrived even before we had finished our sweet!!"
"Service was ok but there were no recommendations and not enough time between courses."
Food Quality
Pros:
"The chateaubriand was cooked perfectly accompanied with peppercorn and the fabulous Beef dripping sauce."
"The food was five star and the atmosphere was great, no noise, no screaming kids, will definitely go back."
"All four steaks wonderfully prepared and served with additional sides."
"The food is amazing and the server we had, David, was so helpful."
"The steak was cooked to perfection and the peppercorn sauce is the nicest I've ever had."
"The food was beautiful and the set menu reasonable."
"The food was delicious and presentation was excellent, I thoroughly enjoyed all three courses of my meal."
Cons:
"Your chunky chips were just frozen chips, very below par for this standard and cost."
"Steak was very undercooked, ordered a 9 oz steak and went with the recommendations of medium cooked. This arrived rare."
"Food was not hot or cooked properly. Very poor indeed."
"Food not very hot very salty lots off fat on steak, and to top it off metal light fitting come down hit my 3year old granddaughter desserts plate a few inches more would have hit her, overall a bad experience will not be returning £195 spent."
"The wife was less impressed with her sea bass fillet, a touch salty and could have done with possibly a white wine sauce maybe."
"Christmas lunch was awful... Ruined our Christmas Day!"
"From very thick undercooked batter on the fish to very bland burgers and pre bought microwaved apple pie very disappointed."
Atmosphere & Decor
Pros:
"Upon entering, guests are greeted by a warm and inviting atmosphere with dimmed lighting and stylish decor."
"The place has a very comfortable atmosphere with very friendly staff."
"The place has a good ambience, it looked lovely and posh. Great for date nights."
"Atmosphere was calm and relaxing, thoroughly enjoyed my meal and the service here."
"The atmosphere was nice and relaxed and not too busy."
"The restaurant was absolutely spotless both tables and the floor very, cosy feel also the staff were very relaxed and nothing was too much trouble for them for our satisfaction."
"Love the atmosphere in the restaurant."
Cons:
"It was very expensive though and nils one of those special occasions places unfortunately."
"At this price point I would like a bit more than just good food."
"Lovely for a treat, but at £221 for 4 people, that was 2 courses each and 1 drink each, we couldn't afford it to be a regular thing."
"Saturday evening the carpet was grubby and where we were sat, splashes all up the wall. Looking very tired for a good restaurant."
"Only thing was some had thick chips some had fries both not hot bit hard."
"When the bill came I found that there was a £1 to 'upgrade' to chunky chips. This was disappointing as it was not mentioned on the menu or by the server."
"The two main meals were not worthy of a high rating.. the fillet I ordered was blue in the middle and should have been medium."