Sticks'n'Sushi - Canary Wharf Reviews Summary

Service

Pros:

• "Amazing customer service from the half Japanese and half Dutch gentleman."
• "Great service and beautiful decor also."
• "Staff were extremely attentive and lovely, particularly Rachel- an absolute credit to the team."
• "Service was friendly and I got some useful suggestions."
• "The staff are polite and helpful."
• "Service was super good and staff were friendly."
• "The staff is always kind and polite."

Cons:

• "Little niggles about service being a little factory fashion production line...no personal touch."
• "The glasses for water stank so badly that we had to contact the waitress and ask her to replace them."
• "Food is ok but the staff is horrible."
• "As I politely asked another waitress nearby how long we'd have to wait for the rest of our food, she just rolled her eyes at me without saying anything."
• "Orders come out wrong even when you call up the manager and read out deliveroo instructions and after waiting over 120 minutes the food still comes out wrong."
• "Sadly on this occasion I was extremely disappointed, embarrassed and saddened by the customer service and resolution my a manager yes a manager named Kate!"
• "Absolutely terrible service, staff were unattentive, had no idea how to greet people."

Food Quality

Pros:

• "Boy, was it delicious!! Starting from the grilled edamame to the delicate seaweed salad, from the jerusalem artichoke maki to the inari, we were licking our fingers by the end of our meal."
• "Everything looks like it has been prepared with thought and care."
• "Absolutely fantastic food for a very reasonable price."
• "The food was absolutely tasty, sashimi was so fresh as well as sushi rolls, barbecue sticks, starters all delicious!!"
• "Outstanding sushi, excellent balance of flavours, fresh fish and interesting sauces."
• "The ‘sticks’ (meat and fish skewers) are a unique accompaniment to the sushi, and is again always of high quality."
• "The food is always excellent and high quality."

Cons:

• "Quality of sushi was slightly below average in terms of temperature and freshness compare to other stick n sushi I’ve been to."
• "The high prices were not justified by the quality of the cuisine, leaving me with a sense of regret and disappointment."
• "Poor quality of sushi for something that’s meant to be high end."
• "Food was not authentic Japanese food."
• "The meat was dry and lacklustre."
• "The prawn flavor was nearly absent, overshadowed by an excessive amount of mayonnaise."
• "The sushi is disappointing. Unfortunately, I’ve had better in a supermarket."

Ambiance

Pros:

• "Atmosphere was good."
• "The view by the water is a nice touch."
• "The ambiance of the restaurant was sleek and stylish, like a chic Tokyo joint."
• "Nice food, awesome ambiance. definitely one of the best sushi spots in London."
• "Buzzing but relaxed. Chic Canteen style layout. Good place to take a date."
• "The atmosphere was clean and modern, and had a warm feel to it as soon as you walk in."
• "Loved the ambience at the place. The sushi was amazing."

Cons:

• "The place is a little dark."
• "Only downside was the music was on too loud and we could barely hear each other talking."
• "It seems like your restaurant is falling apart."
• "The ambience of the place is underwhelming."
• "The place itself is very 'hip wannabe' and so the music is loud."
• "It is quite loud and the tables are close together."
• "It's a very stressful environment. I was hoping for a more calm environment."

Price

Pros:

• "Absolutely fantastic food for a very reasonable price."
• "Food prepared to perfection. It's not cheap but you can fill up on cheap sides. The Miso soup and rice options were very competitively priced."
• "Really great tasting and fresh sushi! We had the table for two and it filled us both up very well, tasted great, and was at a reasonable price point."
• "You get a surprisingly large amount of warm sake in a carafe for the price!"
• "Bellies were full and the price is really quite reasonable."
• "Generally price is worth it."
• "This place is pure delicatessen with good value for money."

Cons:

• "Be mindful after drinks (no alcohol) and food, we had a bill of £150."
• "Prices are a bit expensive, so this place is more like a special treat."
• "Service was great but >£120 for what we ate and drank was a little steep."
• "Per person, you will end up spending 30£-40£."
• "It is quite pricey, but for occasions it is a fantastic setting."
• "The menu is a bit pricey."
• "It can get a little bit more pricey quickly if you want to try different things."