London Shared Reviews Summary

Professionalism and Service Quality

Pros:

• "Liam and Jarrod from London Shared provided a very professional service throughout, answered any questions."
• "Their staff is very helpful, no hidden commissions, all included, very professionals."
• "Sam was super helpful and showed me around a bunch of places and got me something with an easy commute to my work which is perfect."
• "The houses were furnished really nicely and our property manager Claire was always really prompt and friendly."
• "London Shared - one of the most professional agency that I've came across."
• "Great experience, Shay always responds promptly and has helped me to resolve any issues."
• "I would like to thank Jasleen Kaurah for always delivering an up to date, high quality service."

Cons:

• "Still not received the deposit back, 6 weeks from leaving."
• "Cramming in viewings back-to-back and letting people down on the doorstep is not going to build your rep as an estate agent in London."
• "They took to bullying tactics to try and force us to pay for something we didn't have to."
• "Getting guests is annoying as there's no intercom after the first gate, and they can't leave on their own either as you need the key to use the lift."
• "They also let people into your room without 24 hours notice."
• "There was no consideration on who I was paired up to live with and when I begged and pleaded to be removed from an extremely horrible situation, I received little to no help."
• "I have never dealt with a company that so consistently delivers rude and poor service."

Property and Maintenance

Pros:

• "The room I picked itself is gorgeous, spacious and very modern."
• "Superb houses at fair prices, all with excellent finishes."
• "All London Shared properties are high spec with bills included with a weekly cleaner."
• "The house and room were both of excellent quality for the price, and the selection of properties on offer is very impressive."
• "The room and house were both very modern, bright and excellently maintained."
• "The house is gorgeous, very well maintained and tastefully furnished."
• "London Shared's properties are all in a brilliant condition."

Cons:

• "As there is no deposit you have no protection on any of this and you are better off renting to individuals or a family."
• "The standard of clean is terrible at check in and check out."
• "Our property on exit has not been returned to it's pre-tenancy condition. Stained carpet, poor quality replacement door. Wall marks & scuffs throughout."
• "Made to live without shower facilities for 28 days."
• "What were brand new carpets when they moved in were heavily marked where they had heavy furniture without carpet protectors."
• "Both houses I lived in with LS need a proper professional carpet clean."
• "Its new and there are clearly some tweaks/improvements which any new building would have."

Communication and Responsiveness

Pros:

• "I contacted London shared through an ad they had up on spare room. Andrew gave me a call and was so great to chat to on the phone."
• "Jasleen has always been very responsive, open and has been incredibly helpful."
• "Admin is done super fast online and any queries Tom answered immediately."
• "Wilman has been our property manager and has always been very quick to respond and address any issues in a helpful manner."
• "All staff are friendly and make the process of confirming the room easy and smooth."
• "The staff are really friendly and really helpful."
• "The property manager Zahraa constantly organises everything around the house communicating with us in a friendly way."

Cons:

• "Worst shared living experience I have ever had."
• "There have been a fair few problems such as lights tripping, the oven etc."
• "Highly recommend you look for a private family let. These people trash your homes."
• "I don't think that lining up viewings all day at the same property and cancelling on the later ones as they arrive is appropriate."
• "Soundproofing is not so great, can easily hear people in the other flats."
• "The walls were all heavily marked with stains which they claimed was wear and tear."
• "When they recently vacated my property they refused to complete the repairs that their inventory clerk had listed as ‘tenant responsibility’."

Customer Service and Support

Pros:

• "I have now been with London Shared for almost 3 years and their staff have been excellent from the start."
• "I would recommend London Shared to anybody as they have managed any issues really efficiently."
• "Every touch point from the initial viewing request, application, contract signing through to my recent renewal of my lease was handled with the utmost professionalism."
• "It has been a great experience working with London Shared. Always professional and they really understand the London lettings market."
• "London Shared have been great during my three years at their managed properties."
• "I would definitely recommend London Shared again."
• "I would recommend London Shared to anyone who is new to London and values convenience and high quality service."

Cons:

• "Be wary of the good reviews, they push for them when you move in..."
• "They were rude, went to every extreme not to pay/fix anything and were slow at responding."
• "Would never use London Shared again, terrible from start to end."
• "Maintenance could be more proactive - decorating, deep cleaning, replacing items."
• "No issue is too small and everything is dealt with quickly within a couple of hours."
• "I have never dealt with an agent so efficient, friendly and helpful as London Shared."
• "I couldn't recommend them enough if you're a working professional looking for a place in London!"