The Dunvant Reviews Summary

Food Quality

Pros:

• "The food was really good, huge portions and some 'different' options especially for us veggies."
• "Had a fantastic meal - five empty plates."
• "The food was lovely and every meal that was eaten was a generous portion size."
• "TL/DR Amazing food, fantastic staff, great service, well worth a visit."
• "One of the tastiest meals I've had out in a long time cooked just as we asked."
• "The food was outstanding, cooked to perfection the chicken was tender not a bit dry."
• "All meals selected, both mine and friends, were delicious."

Cons:

• "I ordered jumbo fish and chips, I had 4 pieces of what only be described as greasy batter, no fish!"
• "What was supposed to be a cheese sauce resembled scrambled eggs absolutely revolting."
• "The food the last 4 times we have been there was below acceptable standards."
• "Almost zero fish in the scampi and the lasagne was effectively a cheap microwave meal."
• "The onion bhaji's were burnt. The poppadoms were served in the curry so coated in tikka sauce."
• "Some of the food was cold, sausages were burnt the chicken was vile squidgy and slimey."
• "The burger was burnt and dry as a bone."

Service

Pros:

• "The staff were friendly and helpful on all occasions."
• "I will be going back and I would recommend this restaurant to family and friends well done to all the staff."
• "We were served by Robbie who was very pleasant and helpful."
• "3 chaps ran around non stop greeting & serving, l had to wait a fair bit if time to pay but 2 of the waiters acknowledged me and apologised for keeping me waiting."
• "The waitress was excellent, very friendly, professional and always had a genuine smile on her face."
• "Staff and manager were helpful also and no task was too much."
• "The staff were very efficient and welcoming."

Cons:

• "The waiters who served us were just not up for the job."
• "Food and service was shocking. We had booked online but they didn't have our reservation."
• "Food was good but the waiter Alisha was terrible. Got our order wrong then made out it was our fault, spoke down to us like we were scum on the floor."
• "The old lady behind the bar who took our order was rude and abrupt."
• "There was nobody to meet and greet us to show us to our table so had to wait in line by the bar."
• "Wait for food a while but also out different times for the same table so bit unorganised."
• "Staff may as well of been non existent, very miserable and not very helpful."

Ambiance and Cleanliness

Pros:

• "The restaurant was decorated all ready for Christmas and looked lovely!"
• "Lovely atmosphere with affordable, homely food."
• "Nice new deco inside but having the bar more open to the restaurant does make the restaurant very loud especially on a Saturday night when a band is playing too."
• "The refurbished venue provided a clean and relaxing ambiance."
• "Best beer garden around! Extremely reasonably priced food and drinks."
• "On the other hand the atmosphere was amazing in the bar and the place was roofed."
• "The levels of cleanliness were obvious, as there was one member of staff cleaning and sterilising tables when we arrived."

Cons:

• "Lacks atmosphere looking drab and run down, especially outside cigarette butt's everywhere even though ashtrays are supplied."
• "Table hadn't been cleaned and was sticky."
• "1 of the chairs were heavily stained which didn't look very nice."
• "The cutlery wasn't very clean."
• "The ladies toilets however could do with a complete refurbishment to bring them up to a good standard."
• "The tables, condiments and menus were filthy they were in dire need of a good scrub."
• "Dirty sticky tables, high chairs dirty, I would not put my child in it."

Management and Booking

Pros:

• "I booked a table online for 7 guests for Sunday lunch. The booking was easy and was able to accommodate an 8th diner no problem with a quick phone call."
• "Booking online was very easy and straightforward."
• "Edit - Got in touch via their facebook page and we spoke to Tom the manager who sorted this matter out for us and we will be coming soon! :-)"
• "The manager really went out of his way to sort it out for me."
• "Everyone showed pride in their work."
• "Continuous efforts are made to improve customer experience and during these difficult times, Hungry Horse have gone above and beyond to follow covid guidelines so customers and staff can enjoy food and drink in a safe, sterile environment."
• "Can't wait for the upcoming refurb!! Well done Danny on really turning the place around ☺️ will continue spending all my wages here 🤣."

Cons:

• "If you are not one of the locals do not expect a friendly welcome."
• "Food and service was shocking. We had booked online but they didn't have our reservation."
• "You're young staff you have working there are trying their best and need to be looked after by management and not thrown to the wolves like they were last night."
• "This is one place I will not be recommending to anyone and will not be eating there again."
• "Before we left I checked my online banking & found two payments pending but no refund!!"
• "Absolutely no customer service !!"
• "The supervisor clearly has no idea what she is doing and must be new to the restaurant industry."

Value for Money

Pros:

• "Been going to this pub for years. It has plenty of choice for food and the menu is really inexpensive."
• "Food was exceptional value taking advantage of the daily offer."
• "Best beer garden around! Extremely reasonably priced food and drinks."
• "Food is always spot on and the daily special offers are great."
• "All the children's meals were also excellent and were all eaten."
• "The food and service is always consistently excellent."
• "The food is very nice overall."

Cons:

• "Came here after the refurb thinking it was still the hungry horse. Soo disappointed value for money has gone."
• "When it came to pay up we came to the conclusion that we were overcharged! On the 3 for £11 Offer and were charged for 'Cokes' on our bill."
• "Poor all round, waited an hour for food, drinks ordered via the app never arrived needed to visit the bar to chase them up."
• "The meal size is on the small side, comparing to the many places we have been for Sunday lunch, this place has very small meal sizes."
• "The steak was awful! Trying to get someone's attention for help was a challenge."
• "Its always been great value and really nice food but not anymore."
• "Manager treats customers and staff like dog poo."