Address: Gorslas, Cross Hands, Llanelli, SA14 7LA, United Kingdom
Phone: +441269844438
Rating: 4.0
based on 216 reviews.
Customer Service
Pros:
"Thank you for all of your hard work in making everyone feel so welcome and also safe with all of the measures you have put in, it’s very much appreciated."
"Fantastic venue with a good pub menu, and extremely helpful and polite staff."
"Special mention to Lisa and Lewis for their exceptional customer care."
"Friendly servers all over."
"Service from the staff was great really welcoming and helpful."
"The staff were friendly and helpful from the minute I arrived."
"Staff were amazing could not be more helpful nothing too much trouble for them."
Cons:
"she told my husband he could not stand to drink his pint and that he could not go over to see our grandson who is only 2 months old."
"not made to feel welcome."
"The plates were not cleared and nobody asked how it was so I left."
"They couldn’t even be bothered to clear our table."
"Staff Lisa and Joanne were extremely rude and raised voice at me to get out of the pub."
"The waiter was incredibly rude, arguing with us saying the wait wasn't that long and we're sat too far away, implying it's our fault."
"Uninterested female staff with bad manners."
Food Quality
Pros:
"Delicious food friendly and polite staff."
"Steak and ale pie came with chips and peas. It was hot and delicious."
"Food was really good value for money and delicious, steak cooked to perfection."
"The food was to die for!"
"For once I enjoyed my food which I found out was cooked by Joe."
"Food was cooked to perfection and gave us a nice corner table for our special night."
"Lovely food here everyone enjoys this place, lovely atmosphere."
Cons:
"Most of the menu was out of stock the ciders flat, the chips are frozen and hard as pavement."
"Food cold, overcooked, tasteless and unappealing."
"Not many meals on the menu were actually available."
"I would hardly call the food edible I couldn't eat it."
"The steak 'medium to well' was bright pink and stone cold."
"The meal was disgusting, starter was jackets with cheese and bacon, they were dry and tasteless no butter on them."
"Mixed grille was inedible - Steak was ‘blue’ and cold in the middle when ordered ‘Medium’."
Atmosphere & Cleanliness
Pros:
"We were a couple with a visitor and decided to try this pub out on the off chance given that we were in the area. We arrived midday Sunday 12th June and were warmly welcomed."
"Lovely beer garden and play area. Good value for money."
"The place is fantastic with a friendly atmosphere."
"The new décor is quite lovely and the standard of food is now on a much higher level than before."
"Good aesthetic to the place as well being seated by the fireplace was a lush treat taking me back to childhood sitting around an open fireplace."
"Clean & modern pub, especially compared to the old Union Tavern!"
"All was clean!"
Cons:
"Inside it's a bit tired, could do with a make over."
"The interior is very tired and again needs a good clean and a window cleaner."
"Not the warmest of places."
"The car park is full of rubbish in amongst the parked cars."
"Garden is awful has broken tables - napkins, sauce packets & cigarette buts everywhere."
"Toilets awful! Terrible smell, possibly drains as it smelt the same on both times I went in!"
"Toilets were smelly and filthy."
Management & Staff
Pros:
"Need a good manager to run the place."
"They always do their best to ensure we have a table in a quieter area as we have a very autistic grandson."
"They really do care for the customers and that is something so hard to find these days."
"Absolutely nothing was too much trouble for the manager Alex and the chef Patrick."
"The Manager informed me of the various activities that the pub now has such as live music every other Fridays etc."
"They seem to have a happy team and the new manager seemed to be leading by example and getting stuck in."
"The new landlady couldn't do enough."
Cons:
"we will not be going back again."
"I would not give it one star but it would not let me post it."
"Poor service and the food isn't even that good."
"I used to be a fan of the Phoenix but after my last couple of visits I don't think I'll be going back."
"So basically if you want to be served expensive cheap food and pay £80.00 pounds for the privilege. This is your place."
"The manager’s response was to contact the head office, which we did after leaving, they logged a complaint and promised to contact us, to which they haven’t bothered."
"Visiting on the opening day we expected changes to a local pub, however what we didn’t expect was the rude and unwelcoming attitude of what we were lead to believe was the ‘manager’."