"Found the service to be absolutely fantastic as soon as I enter I was greeted by very friendly staff."
"The staff are very friendly."
"The staff were excellent from start to finish, taking very good care of our group."
"Staff great. Decor great. Food great."
"Everyone's really friendly when we are there on a Wednesday evening and the staff are always super helpful."
"The staff are attentive, knowledgeable and go the extra mile to help you."
Cons:
"We had to constantly flag staff to get attention to serve us and it was just mediocre all round."
"Lovely setting but staff are horrendous; unknowledgeable and unfriendly"
"a guy behind the bar was clearly very stressed and shouty"
"I see a very VERY disjointed team of staff that are worried about putting a foot wrong when it comes to offering advice on dietary requirements."
"But towards the end of our meal it got busy and it took ages for us to get a staff members attention to pay the bill."
"The only downside was that the bar staff aren’t very good at actually acknowledging people waiting at the bar."
"Service was very slow"
Food Quality
Pros:
"The food is now consistently very good"
"Sunday roast (under a tenner!) was lovely, and the lamb shank was perfectly cooked."
"The food portions were on point, the flavours were insane."
"The best roast dinner I've ever had out at a restaurant."
"Great crispy duck salad."
"Delicious food, great service, festive decorations and even some Prosecco on the house!"
"The food was amazing and was greeted by amazing staff."
Cons:
"The food was something I would never want to experience again."
"Sausages were far too firm and not great quality. Mash was most definitely re heated and not heated enough."
"The food was terrible. I had a Sunday roast and the potatoes were stone cold."
"The main dish was supposed to be seared tuna but it turned out to be tuna jerky...terrible in every sense."
"The food that was hot was very bland and not interesting."
"Food was edible but definitely not up to scratch."
"Chicken arrived cold, potatoes and parsnip undercooked"
Atmosphere
Pros:
"Nice atmosphere, if it weren't for the number of families with small children who rather ruined the experience."
"The atmosphere was good and the soul tunes were a massive bonus"
"Very nice place with a mahoosive beer garden, including heated booths and sheltered areas."
"What a homely inviting pub, lovely & friendly staff, make you feel so comfortable."
"A lovely place to relax and chill at the end of a working day. I love the garden with small heaters in the winter."
"Nice atmosphere and very popular."
"There is a warm atmosphere and nice food with friendly staff."
Cons:
"Booked a table for 4 people at 8.30 on New year's eve... no dining area was prepared and the whole pub was that of a party night, very crowded very noisy and no seats available."
"the whole process of scanning the track & trace was rather protracted & caused unnecessary queues at the door"
"Nice atmosphere, got a little stuffy in the glass roofed area though! Very dog friendly too."
"The atmosphere is massively lacking"
"Really bad service the shop is nice but the staff is so indifferent and rude."
"The atmosphere was good, there were plenty of spaces to stand or sit and there was also a separate area for those wishing to eat in."
"Good atmosphere in this pub, with music that isn't too loud and enough space and seats to keep everybody comfortable."
Management
Pros:
"Lizi Arnold is an amazing landlady who has bent over backwards to support my community knitting group over the last five years."
"The conservatory area is a beautiful space to hold this kind of occasion, the food was great and Lizi worked with me in the build up to ensure the evening was just how i wanted it."
"Manager is so lovely and helpful and supports community initiatives."
"The new(ish) manager Liz has really got the pub running well"
"Fabulous community pub. Always so welcoming."
Cons:
"Clearly the staff have no respect for their manager let alone customers reading below."
"Slagging them off and discussing what awful manager they are."
"Someone who looked like a manager was off-hand, dismissive and implied he didn’t care about our experience but just wanted to free up the table."
"They continue to shout at us telling us to 'go now' in a very rude manner."
"I will be writing to head office as totally shocked at the behaviour and their attitude tonight."