"On arrival a lovely lady called Sally opened the door for us and greeted us in a lovely friendly manner."
"Sally presents herself as a very smartly turned out lady. Sally is very approachable."
"The moment I arrived Sally was very welcoming and made me a coffee straight away."
"Sally was absolutely marvelous as soon as I arrived she made sure I was at the right department."
"The service team were great and the courtesy car was excellent. I was kept informed of the progress of the repair."
"Every time I’ve been here they have been most helpful. Welcomed by Sally and looked after whilst waiting."
"A great level of professionalism all round and I feel my car is always in good hands."
"Excellent customer service from Sally at the front desk. Super smiley, polite, jovial, and couldn't do enough to make us feel welcome."
Cons:
"Let down. I found that I was automatically opted into all forms of marketing with no chance to decline consent at the outset."
"As usual the lady at the front desk was excellent, however, my car was damaged in the premises by person or persons unknown."
"I asked about buying a Toyota GR86 on email and Ollie informed me they have a demonstrator but can't get one to buy."
"Although my car was serviced within the time I had been given, I arrived slightly early to collect it and would have had to wait for it to be valeted, which I didn't want to do."
Sales Experience
Pros:
"Roberto made it as painless as possible and guided me through the process thoroughly."
"Huge thanks to Raf who made the whole process easy from start to finish."
"Bought an approved used C-HR from the dealership last week. The sales manager Tom Moore was exceptionally helpful."
"Nikki, my Sales Lady was lovely! Talked me through the process of buying my new car, no pressure just a very pleasant experience."
Cons:
"Just found out that the Car was sold to me with an illegal tyre repair on it too."
"The collection of the car was not quite as smooth but the issues have been resolved satisfactorily."
"I bought a truck from Snows Exeter and Ollie was very kind to pick me up from the train station as I was coming from London."
"Wasn’t called to say the service was finished and car was ready for collection, but, we were called when they tried to sell us 4 tyres we didn’t need at £100 per tyre over the price of every other garage."
After-Sales Support
Pros:
"Darren is absolutely brilliant, he has helped so much, so many times to get parts for my much-loved old Alphard."
"Thank you 🙏🏼 to Graham and all the service team on my recent 🚙 service visit. Excellent service with a collection and delivery service."
"Superb customer care. Despite being the oldest vehicle there, the customer care and especially Sally on the front desk is far superior."
"Really pleased with the service from Josh! I just wanted to write you a quick note to thank him for his time while selling me my car last week."
Cons:
"Went to Snows yesterday for annual service on my Yaris Cross. Was treated as a valued customer with hot drinks and pleasant chat."
"As a business customer, it's important that my fleet of Toyota vehicles are looked after... Snows Toyota Exeter and Honiton provide a great service."
"I came in today and couldn’t have been happier with the level of customer service I received."
"Quality Service, Poor Wash. As usual the service was excellent only to be, yet again let down by the very poor standard of car wash."