Snows Toyota Paignton Reviews Summary

Customer Service

Pros:

• "Holly was very efficient. Thanks."
• "Dan Musk for being a top class gentleman and salesman, he treated me with 100% dignity and respect."
• "Everyone at Snows was very helpful and we bought the car."
• "I found the staff incredibly helpful in regards all aspects of my car's service."
• "I can’t thank Daniel, the Sales Executive at Snows Toyota in Paignton, enough for the incredible service I received."
• "We were very pleased with the car service and customer service."
• "First car service this week and effortless experience."
• "As a new customer I was a little anxious as my previous Toyota experience was first rate. I need not have worried."

Cons:

• "We are very disappointed with Snows. We were persuaded to buy their three year service deal on the understanding that our car would be picked up, serviced and delivered back to us."
• "It can be daunting buying a new car, and I found all the staff I encountered at Snows Paignton very approachable and helpful. Thank you Mark Wakefield for answering my questions, and reassuring me concerning my first hybrid!"
• "Terrible and baffling service. I booked a full service and mot, arrived, waited 5 hours for the work to be complete, and was handed the keys back having only done the MOT."
• "Not very good. The car went in because of some damage to the drivers door before I purchased the car. The workshops said it was now fixed, but it came back to me with the same problem."
• "We travelled up from Southampton to see a Toyota CHR, Andre the salesman is so knowledgeable and went above and beyond and is such a nice person. Would definitely recommend this garage to others."

Service Efficiency

Pros:

• "Had a call day before to remind me. Left my vehicle and received updates and a video of the check they made."
• "Despite on the day having problems with their computers software they managed to complete my car's Health check saving me a reappointment and kept me well informed."
• "We took our car to Snows Paignton for its first service. We saw Holly when we dropped the car off and Aimee when we picked it up."
• "All paperwork overseen by Holly who was cheery and on the ball!"

Cons:

• "For the first service this worked well. This year we were informed, without any prior notice, that there were no longer any drivers and that we should deliver the car ourselves."
• "It took 4 attempts (over the course of 5 weeks) to install reversing sensors to a new vehicle."
• "I booked a full service and mot, arrived, waited 5 hours for the work to be complete, and was handed the keys back having only done the MOT. No service had been completed."
• "I had a minor repair done on my Toyota Prius. The service was first class and staff were courteous and very helpful. In every way they exceeded my expectations in sharp contrast to my last Toyota specialist garage which did the opposite!"

Staff Knowledge and Expertise

Pros:

• "His expertise is fabulous. Very Confident excellent Manner, Diligence and Enthusiasm of the highest degree."
• "The knowledge and customer service of the reception team was very reassuring. Technicians found a fault I was not aware of."
• "Daniel, however, was the complete opposite. He exuded a genuine and friendly vibe that immediately put me at ease."
• "Really pleased with the service we received from salesman Andre when we recently came in to test drive a new car."

Cons:

• "The first time I spoke with Aaron Peters who is the star of this review. He told me that particular car had just been sold and I would have left it there."
• "Unhelpful mechanics no good had it 3 days couldn’t fix it 400 miles from home didn’t want to help at all only because they had to while waiting for AA became bored had a look myself pushed to plugs together all working."
• "Valet was off so didn’t get it washed although I have been offered a clean if I call in again."
• "I was told on the phone that the work had been done on my car and that it was just waiting to have the complementary clean so I left it another couple of hours before I went to collect my car and it hadn’t been cleaned at all ??"