Helensburgh Toyota Reviews Summary

Customer Service

Pros:

• "Their customer service is excellent."
• "Friendly service. Courtesy car ready when I delivered mine."
• "Friendly efficient, my MOT carried out while I waited."
• "Thanks to the person who broke my side light, I found Toyota Helensburgh and now won't go anywhere else."
• "Helensburgh Toyota's customer service is second-to-none."

Cons:

• "Poor service. Did the car but opened it whilst warm and returned the car covered in orange sludge."

Staff Professionalism and Helpfulness

Pros:

• "The entire staff are very friendly, polite and professional."
• "Always a friendly welcome here!"
• "Thanks to the person who broke my side light, I found Toyota Helensburgh and now won't go anywhere else."
• "I was astounded at how quickly the service of my Toyota CHR was done."
• "The staff are very welcoming and friendly, even when I take my dog!"

Cons:

• -

Quality of Service

Pros:

• "I have enjoyed 16 years of continuous exemplary service."
• "I've always found wonderful care from Helensburgh Toyota, but Wednesday beat everything."
• "Excellent professional, competent, friendly and efficient service at all times."
• "I have owned a Toyota since 2013. Changed my car to another Toyota new model because I am sure of the great service Helensburgh Toyota provides."
• "Helensburgh Toyota always go the extra mile to help."

Cons:

• "Bought a used car (2016) had been serviced, and MOT'd. 400 miles down the road, and the rear wheels are squealing."
• "Had my car serviced and MOT'd from Helensburgh Toyota in March 2023. The level of service I received was amazing."

Efficiency and Timeliness

Pros:

• "Car in for recall Scott received the car and the work was done quickly efficiently and well ahead of the scheduled return of the car."
• "My Yaris Cross was collected on time for its first service, everything fine and delivered back to my home in good time."
• "Everything about Helensburgh Toyota is excellent. My service and MOT was carried out quickly and efficiently at what was a reasonable price."
• "Had car in for its 2nd year service and a module recall at same time. Was advised how long it would all take and options of courtesy car or collect and deliver option."

Cons:

• "Yet again I received first-class service. Without exception the staff make you feel like a friend rather than a customer and the work is carried out with no fuss at all."