Address: 76 Commercial Rd, Rochester, ME2 2AD, United Kingdom
Phone: +441634713677
Rating: 3.6
based on 182 reviews.
Customer Service
Pros:
"Greeting staff friendly and helpful."
"Professional staff, a good speed making order and the food hot, all in clean surroundings."
"A real surprise to be treated so well in a fast food restaurant."
"Thank you to the wonderful female staff who went above and beyond to make my daughter and her friend welcome in their party gear and how brilliant they were when my daughter for no reason suddenly became sick and was so kind and helpful."
"The service was exceptional, the best experience we've ever had in a McDonald's."
"Staff were amazingly friendly, bringing my daughter colouring packs, a balloon and a flag which she loved."
"We had a really great time today. Paula and Chenai were super kind and helpful."
Cons:
"Staff was very rude to a young lady who had come to pick up her order."
"For such a big company no idea of care about customer service."
"I asked what one of the staff members name was and she was very rude and refused to tell me after a lot of talking she told me she 'didn’t give a shit'."
"Can not say how upset and disappointed I am, my daughter and her friend came down today, brought food and then was told that they are not allowed to eat it inside the building, due to the fact they only allow two teenagers in at a time, absolutely disgusting !!"
"No apology, shocking service and manager was not available to speak with me."
"Rude staff member refused to take my Scottish pounds sterlings (legal currency in UK) in your restaurant in Strood."
"Absolutely disgusting customer service, states to collect order on screen yet wait 10 mins further for food."
Food Quality
Pros:
"Was honestly one of the best McDonald's restaurants I've been too."
"A good, fast-food spot - can get rather busy but otherwise good."
"When i did finally eat the food was very enjoyable..."
"However the burgers and food are a lot better than the Maidstone McDonald's which is shockingly bad."
Cons:
"Waited atleast 15 minutes for cold saltlest food."
"Most commonly fries are cold, soggy and/or undercooked."
"Wouldn't eat here food was raw and the burger was pink in the middle."
"Awful. Food looked like been thrown about in the box. Burgers cold, chips stale."
"Ordered a new grand mac today and there was nothing grand about it! Gerkins where not placed in burger, sitting in box beside it! Both patty's where warm and looked as if it was just thrown in the box."
"Food was delivered in 39mins but it taste like rubber and warm."
"Unfortunately the food was sub par even for fast food standards."
Order Accuracy
Pros:
"Great location in the middle of everything around it. The drive through service is good and quick..."
Cons:
"This particular store seems to always have something wrong with orders."
"Would give less than 1 star if possible. Do not order delivery if you want your food!!!"
"I've had multiple experiences at McDonald's where my orders have been consistently incorrect, and it's become quite frustrating."
"Accuracy of orders is sketchy at best."
"Placed an order on the app, got it delivered to the car. Got home to find that instead of my customised (no onion pickle or mustard) double cheese burger I was given a ham burger with only ketchup."
"EVERY TIME I AM ORDERING BIG MAG LARGE MEAL AND THERE IS ALWAYS SOMETHING MISSING!"
"There's been occasions where I've got home and the food order is wrong."
Cleanliness
Pros:
"This branch was also immaculately clean too."
"Toilet nice and clean restaurant nice and clean."
"They did not only keep the whole restaurant clean and tidy but they were also lovely with the children, kept them all entertained."
Cons:
"It's 13.20 it's not overly busy there are a few tables empty and no one is cleaning! Tables are disgusting dirty no one behind counter takes any notice unless you are collecting food!!"
"Watched an employee wipe the bin round with a cloth then wipe trays and tables with same cloth,,, disgusting."
"McDonald's you need to improve the cleaning this on there toilets boys and girls I've had three or four of my friends and myself news the toiletries and the clean is not up to very good."
Service Speed
Pros:
"A good, fast-food spot - can get rather busy but otherwise good."
Cons:
"Used drive thru have spent 20 minutes waiting in car park for food."
"Waited until 11.00 to finally make my order only to be advised it was now lunchtime menu."
"Yet again, the obsession with delivery services meant I had to wait 10 minutes for a simple sausage & egg McMuffin meal."
"absolutely waste of time. A snail could work quicker than them!"
"Ordering on the App for a meal to be brought out to plot 25 normally takes 20-30minutes."
"Food took 40 minutes on a Wednesday Evening, manager seemed unapologetic."
"Incredibly slow service, waited 15 minutes for a single meal."