Parkdean Resorts Whitley Bay Holiday Park, Tyne & Wear Reviews Summary

Caravan Quality

Pros:

• "The caravan was clean when we entered."
• "The caravans are very comfy and have all the equipment you need, except towels and tea towels."
• "Our Caravan was amazing, fully kitted out and beautifully clean."
• "Clean and comfortable caravan with every facility."
• "Our Caravan was absolutely spotless when we got here, it's lovely and had literally everything we need."
• "The caravan was very clean and in a good shape, had everything we needed for cooking etc."
• "The caravan was clean, tidy and had all appliances needed."

Cons:

• "Thankfully only booked for two nights as the caravan was dirty, the cooker, fridge and shower had not been cleaned from previous guests."
• "To my horror, I found a human toe or finger nail on the floor, and the bed sheets were covered in hair as if they hadn't been changed between guests."
• "The van had laminate flooring which was badly ripped at the doorways."
• "The caravan was described as having Freeview, but it was limited."
• "dirty kitchen and the unbearable smell in the caravan."
• "The caravan was also dirty and we have had the maintenance team out several times."
• "Caravan was tired and needed a deep clean."

Staff and Service

Pros:

• "Really enjoyed our stay at this very beautiful well-run park with lots to see and do wonderful helpful staff."
• "Entertainment staff are outstanding this year interacting with all children and adults 👏."
• "The staff are all absolutely lovely here, genuinely can't do enough for you."
• "Friendly staff from garden maintenance to reception."
• "Very friendly staff both on site and in the contact centre."
• "Every staff member we came in contact with was very polite and welcoming."
• "Staff so welcoming and friendly, nothing never too much trouble for them."

Cons:

• "The taciturn communication from the owners also wasn't the best."
• "The old woman who served me could do with learning some customer service."
• "The welcome from the bar staff wasn't particularly friendly."
• "Lounge seating cushions were old with no comfort at all."
• "The conversation was quite uncomfortable and we honestly felt let down and disgusted."
• "Receptionist response was poor."
• "The staff were incredibly unhelpful and we will not be coming back."

Location and Amenities

Pros:

• "Caravan park is in an excellent location for exploring."
• "Within walking distance of St Mary's lighthouse."
• "Amenities were good too."
• "All prices seemed to be competitive to the area."
• "Park in a good location near to beach and St Marys Island, however nowhere close to park to eat and drink if not using onsite facilities."
• "Smaller than most parkdean resorts, in a nice location, you can get to the beach from here."
• "Great facilities around the park, including a decent sized play area for the kids!"

Cons:

• "Parking was limited as we had to search continuously for one car and a 2 minute walk just to find our caravan."
• "we found the show bar extremely small for the size of the park."
• "most park activities are chargeable."
• "The smaller caravans looked a bit packed in and most had no parking which would be a pain."
• "The site has done nothing to make this pleasant forcing pedestrians to walk out the main vehicular entrance and then along a busy road."
• "There is a little Nisa shop on site also, however emphasis on the little, not very pram or wheelchair friendly."
• "V little room between caravans, most without parking spaces."