Vets4Pets Leicester Fosse Park Reviews Summary

Customer Service

Pros:

• "Just can tell the staff care about the animals polite and friendly and being open Sundays really helps us as with two cats it need two people to bring them and we work Monday to Saturday between us."
• "Service of the nurse and vet during an emergency with one of our dogs, Bertie, was very much appreciated and also the courtesy shown to us as we were quite worried about him."
• "We were welcomed by lovely Amanda on the reception."
• "The staff are always friendly and polite and always helpful if you need advice."
• "Everyone at vets for pets are all very polite and happy to help with anything you need."
• "Friendly staff who explained treatment, care and aftercare simply and thoroughly. Easy to get to and convenient."
• "The staff, reception staff and vets have all been outstanding during the Covid-19 pandemic."

Cons:

• "The younger receptionists spend all their time talking to each other."
• "Rude receptionists! Whenever I visit, they make me to wait even though they are free, sometimes this is as long as 15 minutes."
• "Receptionist very rude when I went to make an appointment for my puppy to have 2nd vaccine was told to ring later in week."
• "Reception staff didn’t care."
• "The only communication I managed to get from these women can only be described as a really disinterested GRUNT go and sit over there....what a welcome."
• "They are a commercial operation and are in it for the money ONLY. Very poor reception skills, rude no smiles."
• "Disgusting reception staff, totally uncompassionate promised a call back over medication for my furbaby regarding collection of medication waited all day no phone call."

Veterinary Care

Pros:

• "Due to Rose's illness we have to visit often and on every occasion she receives the very highest levels of care an attention from the wonderful team at Vets4pets Fosse Park."
• "Amazing service and have always looked after all ours dogs Very Well! Can not fault them and even in difficult times of our puppy being poorly and having to be put to sleep they were amazingly good wouldn't go anywhere else."
• "I saw Alexandra the vet and she was so friendly and informative, she was very gentle with my kitten and made a fuss of him."
• "He was very patient and let him explore the room until he was settled and then carried out his vaccinations and health check wherever he was happy sitting at the time."
• "Everything is explained and the follow up care after a surgical procedure is thorough and great."
• "All staff showed such kindness, compassion and sensitivity towards both us and our pet the whole time and worked tirelessly to save her."
• "Sonja was absolutely amazing! Very caring, friendly, honest and knowledgeable."

Cons:

• "Most of the vets have a habit of prescribing expensive medication and instead of carefully considering the best course of treatment."
• "The Vet who finally saw us had clearly not prepared for us as he hadn’t bothered to familiarise himself with my dogs notes."
• "The vet couldn't find anything wrong and started talking about back problems and x-rays and it costing £1000s."
• "Didn’t seem interested in the reason why my dog and I was there, they only seem interested in trying to sell me stuff I didn’t need or want."
• "Most of the vets seem to be young and inexperienced."
• "The particular VET I was dealing with had no interest in the health of my dog, just appeared to be a cash count."
• "Unfortunately I wasn't completely confident with the vet."

Management and Administration

Pros:

• "I did not pay for any of the mentioned above nor I'll be paying when it's time for the vaccines as my cats are covered by their complete care plan."
• "This practice is great at finding an appointment on short notice and usually the administrative staff are very accommodating."
• "Got our puppy all her jabs and micro chipped here."
• "The senior vet nurse David Edwards who went above and beyond to help my cat looks and feels better."
• "Spoke to reception they advised best plan to take to cover injections, chip, flea, worm and kennel cough, 10% off spaying and 10% of in store, booked my other dog in and my daughter's dog."
• "The center is clean from what one sees at first glance."
• "Affordable pricing, and they even offer a plan (pricing depending) where vaccinations including Kennel cough, flea and wormer for your pet too for an affordable amount a month!"

Cons:

• "Sent an appointment request for vaccinations and they sent back saying no can't get my pet in because she has never been checked by us previously."
• "Second year in a row that both our cats are unable to get their vaccine due to appointment issues."
• "Manager does not reply to emails. I reported it to the authorities for danger of product. They wanted 400 pounds and it was their fault. A week later manager no reply from the manager."
• "Not prepared to honour the price, advised to use a different plan."
• "They used the wrong email address for registration of the chip which took over 2 months several emails and then finally a few calls to sort out."
• "Called to book annual vaccines for dog when due and 3 month waiting list, meaning he would go overdue and I’d have to pay for a new course of vaccines."
• "I understand that mistakes can happen but there is a lack of ownership of errors at this practice and absolutely no offer of a refund to rectify mistakes."