Dunraven Windows Reviews Summary

Customer Service

Pros:

• "We have had great response from all company employees."
• "They were honest, reliable, excellent communicators and all the workers were positive and friendly."
• "The staff in Head Office have been polite, efficient and helpful at every stage."
• "Everyone who worked here was polite, efficient, and professional and went the extra mile to make sure that we were happy and that all of our expectations were met."
• "From meeting the advertising ladies in Tesco, through to the fitters I have had excellent service."
• "The fitters were courteous and conscientious of our property."
• "The initial salesman was very nice and did a good job."

Cons:

• "Customer service is appalling!!"
• "Really shocking service from start- numerous mistakes have been made and not taking responsibility for them."
• "Emails get ignored, phone calls rarely get returned."
• "Arranged appointment not met with no communication from company."
• "Staff not turning up for appointments scheduled by the office, or turning up when they have been cancelled."
• "Since the beginning of our experience the communication between the mobile staff, us and the main office has been so poor."
• "I've never experienced such awful aftercare. Save yourself some pain and use someone - anyone - else."

Sales Tactics

Pros:

• "The rep was indeed knowledgeable and the materials impressive."
• "The Salesman understood my budget, he worked out the best products for my circumstances, didn't try to push me into either spending more than I could afford or taking out finance."
• "Sales man did a great job selling the company and their service."
• "He was very helpful, had some very good ideas, and was very good at visualising them for us."
• "The workmen were always polite and easy to get on with."

Cons:

• "We keep getting telephone calls from Dunraven sales team even after making requests to stop calling."
• "Absolutely shocking sales tactics."
• "This company has aggressive sales tactics which may work on some people but not me I'm afraid!"
• "Their methods are absolutely dishonest and shocking, talking (very) loudly, pretending to leave several times, pushing you to make an instant decision."
• "Pressurized sales techniques. They start with a high price then offer a lower price which is only available if you sign there and then on their first visit."
• "Seriously aggressive sales tactics, prices made up on the spot and then dropped only if you say yes today."
• "Obnoxious, pushy salespeople who will not take no for an answer."

Product Quality

Pros:

• "The work was completed as expected, cost was reasonable."
• "The work progressed timely and with the quality we expected."
• "Very professional company with experienced, expert installers."
• "Dunraven windows constructed us an orangery style extension which we are over the moon with."
• "The build was finished on time and completed to a high standard."
• "Quality of workmanship was excellent."
• "The quality of the product is good."

Cons:

• "The installers made a mess of my rendering on the outside of the house when fitting the back door."
• "Nothing but problems with our front door they were supposed to be coming to fix it 3rd time."
• "To top it off the door does not have the features I asked for initially."
• "The quality of the door is absolute rubbish, just a big moulded lump of cheap plastic."
• "The quality of the fitting was terrible. The frame hadn't been fixed properly and moved when the door was closing, the sealant was not only badly applied so it was all over the framework but also the wrong colour."
• "Poor craftsmanship, they guarantee for 10 years, due to constant faults and needing repairs."
• "Measured wrong; quoted for the wrong door; Glass too small; glass broken; blinds different colours in the doors."

Aftercare and Follow-up

Pros:

• "The workmen on all jobs have been brilliant & fantastic on the cleaning up before leaving."
• "All completion snags were dealt with very quickly and efficiently and the garden has been left in immaculate condition."
• "They checked throughout the process that we were happy and the end result is beautiful."

Cons:

• "Once they have your money or have signed you into a financial deal with BPF they couldn't care a less."
• "However, since then, we have had to have them back several times to remedy damage caused to windowsills and the tiles, it is hard to close some of the windows properly as they catch."
• "Exactly one month after they put it up, leaking! Down on our electric light fittings and sockets."
• "However, the fitters caused damage and didn't tell me, and left a terrible mess, including over my desk, pc, monitors and keyboard."
• "More than 18 months after an over lengthy installation and a sales manager trying to pressure me into signing completion document when work was not even complete, we are still getting leaks from our roof."
• "Still waiting for replacement windows that was damaged during installation and it's now SIX months after the work started."
• "I have given up on ever getting the job corrected despite several conversations with Dunraven."