Toby Carvery Darlington Reviews Summary

Food Quality

Pros:

• "Food was really nice!!"
• "The food was of good quality."
• "Their Yorkies were spot on again and there's something about their creamy mash that's just addicting."
• "Food was amazing as always."
• "The food was so nice and Toby's is good on any day but the food on Xmas day was amazing."
• "Food was great as always."
• "The food was cooked nicely. Overall well worth going and good value for money."

Cons:

• "The meat was sliced so thin you could see through it."
• "When the food arrived, the 'beef' was inedible. Was pure fat & gristle - even the steak knife couldn't cut it."
• "The crackling tasted like rotten meat, and smelled the same."
• "The meats that were on the dry side."
• "The cauliflower cheese was disgusting - the roast potatoes were that large they resembled jacket potatoes - hard in the middle."
• "The food was so hard we couldn't even cut it with a knife it's probably been standing there for weeks."
• "The food was quite bland. An exercise in how many different ways to cook potatoes."

Staff and Service

Pros:

• "Excellent breakfast, friendly staff welcome you and great coffee."
• "FOH staff are friendly and appreciative even through the busy periods."
• "The staff were great."
• "The staff were really nice, friendly, chatty and engaging."
• "Staff were very helpful and friendly."
• "The staff here are excellent, really friendly and happy considering how warm it was and they have to wear masks constantly."
• "Our waitress tonight was amazing too very friendly and polite even with the kids."

Cons:

• "Place looks unkept most of the time and cleanliness can be improved."
• "However, the staff at the servery looked disinterested."
• "Customer service was absolutely awful. Especially Amy."
• "The server who was taking our voucher and payment then made us feel even more uncomfortable by stressing that it was busy."
• "However this year certain serving staff were really rude and unwelcoming."
• "Appalling service from Amy. We hasn’t even finished our food or drinks and she told us to hurry up as they needed the table."
• "The staff we unattentive too."

Value for Money

Pros:

• "Lovely experience. It was fully booked because of the 50% off offer, but they found us a table on the bar area."
• "The only reason I didn't complain was that we were using a 50% off voucher."
• "Took friend who's over from Switzerland and she couldn't believe the value for money."
• "We will definitely be back definitely worth the price ❤️"
• "Amazing value, 50 percent discount."
• "Super busy on a Sunday but 6 of us all had a decent roast. Lots of meat choices and lots of vegetables."
• "Food is nice, great value at £4.29 for all you can eat breakfast."

Cons:

• "Also this occasion when we was there all fizzy soft drinks were off and as they are classed as bottomless we couldn't get them but was told we could order a 330 ml plastic bottle for £3 each which we thought was ridiculously priced."
• "Way too expensive!"
• "Overall not worth the money."
• "The worst 34 pound I've spent."
• "Finally, it's hugely disappointing that you charge significantly more for eating the same meal on a Saturday and Sunday than you do during the week."
• "The children's meals are not at all good value."
• "We paid over £25 for 3 breakfasts and 3 drinks."

Cleanliness and Maintenance

Pros:

• "The tables are always nice and clean."
• "Well it was nice and clean in there and the staff were very accommodating to us and our baby."
• "Very clean and tidy establishment top marks."
• "The toilets are clean and well maintained."
• "Clean tidy restaurant and facility. Cozy place to enjoy some family time."

Cons:

• "Place looks unkept most of the time and cleanliness can be improved."
• "Tables outside were dirty and covered in cigarette butts."
• "Only reason for 4 stars not 5 is there was some leftover foods peas etc under the table, cutlery could do with an extra wipe after coming out of the dishwasher."
• "The smell in the gents toilets, which was a very unpleasant, overpowering urine smell according to my husband."
• "Table was dirty before we sat down."
• "The toilets were not clean at 5pm when we arrived with nappies and visible signs of urine on the floor."
• "The whole food area was dirty, the food looked liked it had been standing around for ages."