Burger King Reviews Summary

Service

Pros:

• "Great service, great food, whoever worked that night was absolutely amazing."
• "The food arrived within 2 minutes, the quickest I have ever gotten served, EVER."
• "Very nice and friendly service and what I like a lot is clean place to eat."
• "I was served promptly and not only did I receive good service from my server, but the manager checked everything was OK."
• "The service was excellent, friendly and rapid."
• "The staff have never been an issue and are always quick to take the order, process it and give you the products so you can get to eating or taking it away to eat."
• "Good food expected of the brand. Staff were really nice and happy."

Cons:

• "Absolutely ridiculous - making someone drive round the drive thru 3 times to use three app codes on three different purchases… and then making us wait 30 mins for the last order and forgetting to put any of the chips in any of the orders."
• "Waited 10 mins at drive thru with no one there, called the store phone and spoke to Anita I believe her name was... asked if someone could please serve me on drive thru as I have been waiting a while.. I then had the response.. 'well you can wait' then I was hung up on."
• "Had to wait in drive through for meals to be done, and when we got home found out we were a cheeseburger, 2 onion rings and chicken nuggets short."
• "When I asked the staff why we waited that long, he replied without any apologies: Because the burger… And then he showed me his back."
• "The person taking the order was very rude and kept interrupting."
• "Absolutely appalling service!"
• "The customer service at the drive through was unbelievably awful."

Cleanliness

Pros:

• "The restaurant was clean and the food well cooked."
• "This time the place was clean."
• "The dining area was always tidy and food arrived fast!"
• "Loos/tables always clean."
• "The restaurant is always spotlessly clean and the tables whenever we have visited, are always cleared and clean."

Cons:

• "Unfortunately the toilets were not up to standard. Someone had not pulled the flush after having a poo and left the toilet seat absolutely covered and all up the wall."
• "Inside the restaurant was dirty too."
• "Pretty scabby and dirty inside."
• "The floor was so sticky, interior looks really dated and the drinks machine was not in good condition."
• "The whole venue was dirty, tables covered in rubbish, and food and drinks, all over the floor too."
• "None of the tables were clean, the floor was an ice rink, bins were overflowing..."
• "Restaurant is unhygienic and food was dead."

Food Quality

Pros:

• "The burgers were ok, chips were ok, service good actually and the people seemed genuinely friendly."
• "My whole family prefers Burger King to other fast food chains ( it tastes better)."
• "The burgers were absolutely delicious and actually looked like the picture as opposed to McDonald's where you get a beaten up mess half the time."
• "Flame grilled burgers were good and tasty."
• "The plant based burger was delicious and the service was efficient."
• "The food was delicious, yummy and succulent."
• "The beef was moist and very tender, the salad items were crisp and fresh, mouth watering."