3A’s Leisure Reviews Summary

Customer Service

Pros:

• "During all of this pre-sales 'dancing', the sales staff and Alyson in particular, were knowledgeable and extremely helpful."
• "The actual purchase was painless as far as 3A's were concerned."
• "Steffan and the staff where excellent sorted any issue we had straight away, really friendly."
• "Everyone we have dealt with has been so helpful and friendly from the original salesman Steffan, to the main sales person Steven."
• "We bought a Motorhome from 3A's in May this year and I have to say they were brilliant."
• "The sales staff were very helpful, there was no pressure selling and all of our queries were answered before agreeing to purchase."
• "We bought a 2015 caravan from 3A’s and the whole process was very smooth."
• "Stephen Cook was extremely helpful and knowledgeable."

Cons:

• "Don’t not go anywhere near this dealership! After sales and technical support is non existent."
• "The company after sales is non existant. Calls and emails are very rarely returned."
• "We collected the van, all the jobs have been completed to a high standard and we are very pleased with the level of service we have received."
• "Please avoid, we brought a new 100k motorhome and the level of customer service is non existent, never call you back."
• "Sales staff in the cabin were nonplussed when we asked the price of a motorhome."
• "An alarm and immobilisation system was supposed to be fitted. When we went to pick it up this had not been done, basically compromising our insurance."
• "We had to wait a week extra before we would collect but during this time 3A’s had contacted me to see if I wanted the old solar panel mounts removed."
• "The outside display area is not organised. Ideally should be organised by berth and not all had the birth advertised on displays."

Product Quality

Pros:

• "We bought a used caravan from 3A’s last summer... The PDI had been completed to an exceptional standard."
• "We bought a 2015 caravan from 3A’s... 3A’s could not have been more helpful."
• "Very impressed with Alison and the sales team... the service we had from start to finish was faultless."
• "We bought a new A Class motor home (Carthago) from these people."
• "We bought a Motorhome from 3A's in May this year and I have to say they were brilliant."
• "We bought a 2015 caravan from 3A’s and the whole process was very smooth."
• "Fantastic service from everyone at 3 A's. Steffan, Alison and Steve thank you all for answering our myriad of questions."
• "Purchased a Caravan from the team at 3A's early November... Caravan was spotless on handover day."

Cons:

• "On the way home from pick up engine warning light came on and air con would only blow hot air on a 28degrees day."
• "The previous mots had advisories which were noted and came back with a clean bill of health with the not being carried out worn suspension arms rotten shocks only 1 number plate light working."
• "We have been given a vehicle that’s not fit for purpose and cannot be used after spending 100k, they know it but now will not respond."
• "An alarm and immobilisation system was supposed to be fitted. When we went to pick it up this had not been done, basically compromising our insurance."
• "We had to wait a week extra before we would collect but during this time 3A’s had contacted me to see if I wanted the old solar panel mounts removed."
• "I have had a long experience with a troubled new Elddis Caravan, that after 4 years of negotiations and a caravan that spent the majority of those years in remedial repair."
• "My caravan lights were playing up while travelling from Pembrokeshire.Called into the Carmarthen service department 14/6/19 about 2pm.Asked if anyone could check my towing electrical plug as lights etc not working."
• "We bought a used caravan 2 months ago from 3as Carmarthen, went to Netherlands 2 weeks after, all went perfectly, bathroom tap leaking a little just before we returned home."