Mud Dock Cycleworks Reviews Summary

Bike Repair and Service Quality

Pros:

• "The team was friendly and informative from start to finish, kept me posted, speedy turnaround and a fair price for a great job."
• "Really good service. I snapped a shifter cable going to work in the city center... The bike was made ready as he promised he would try to when I dropped it off to him."
• "The team were fantastic they provided a full service in no time at all to a really high standard of all three of our bikes."
• "The cycleworks team are fantastic."
• "Lads in the workshop are great, particularly Oscar."
• "These guys are so, so helpful. I needed my front wheel taken off my bike after struggling to get it into my tiny car, and they sorted it out for me in no time at all!"
• "Absolutely fantastic experience getting my road bike serviced at the cycleworks by Andrew."

Cons:

• "I originally brought my bike in for a crash assessment, however the mechanic failed to notice that the saddle rails and mount were bent and needed to be replaced."
• "After they dislodged the chain however, I could no longer shift into my top chainring."
• "The mechanics that have come and gone over the years have not been that great...the last three times I've taken my bike in for repairs, the bike came back with new faults."
• "First bike service here and have to say it was a real shocker and very disappointing."
• "Recently bought a gravel bike from Mud dock (Cannondale Topstone 1), on the first ride I noticed the front derailleur wasn't properly set-up."
• "They returned the bike to me twice saying it had been fixed when it had not."
• "Awfully poor service & extremely rude staff. My brand new SL6 was badly scratched in several places and the shifter broken during an early cable stretch tune up."

Customer Service Experience

Pros:

• "Great customer service. Would recommend a visit."
• "Brilliant food and service in this strange Covid era - fantastic Eggs Royale with fresh OJ and a latte, attentive staff and safe environment."
• "Superb customer service from friendly and helpful staff."
• "Highly recommended. Genuinely friendly, customer centric experience."
• "Walked my bike round to Mud Dock after suffering a puncture round the corner in Bedminster... Outstanding customer service and very friendly staff."
• "Very helpful and friendly staff."
• "Great location and the cafe upstairs is first class with happy, friendly staff."

Cons:

• "I have been into Mud Dock 3 times over the past year and each time I think someone will make eye contact with me, say hi and ask how they can help me. Alas, that never happens."
• "Ages ago was told by a keen cyclist friend of mine to avoid this place as he said the staff were arrogant and the place is known as a bit of a joke in the local cycling community."
• "Every time I've been I've been left feeling patronised and inadequate."
• "Never going there again with my bike. Lost all trust."
• "Had a very laborious exchange over email with Nick while trying to understand what was in stock without physically going in... it was hard work to get anything other than a 'yes/no' response."
• "The staff are unhelpful, uninterested and arrogant."
• "I was disheartened by the unwelcoming and uninterested attitude displayed by the staff."

Product and Pricing

Pros:

• "Mud Dock are a brilliant local bike business. They've come to my rescue on several occasions now."
• "The staff member was really great, sorted it out quickly and said there was nothing to pay because they happened to have one hanging around!"
• "Bought a Cannondale on the cycle to work scheme, bike was ready when they said it would be also the extra bits were fitted for free."
• "I bought a Trek road bike just over a year ago and have visited since for advice/ tools / parts. Very friendly and willing to help so would certainly recommend."
• "They won't sell you stuff you don't need, no matter how much you want to go for 'all the gear no idea' approach."
• "If you show up with a handful of oily cogs and a broken Brompton they will happily fit a new part there and then."
• "This is the second bike I have bought from them and would recommend Mud Dock."

Cons:

• "Very poor food quality and it's not even cheap."
• "Parts and labour are way too expensive...cheaper bike shops elsewhere in Bristol."
• "Don't carry large sizes of clothing and floor space taken up with trendy filler."
• "The clothing section was somewhat poorly stocked in terms of having the right size."
• "Disappointed that they had no Gluten Free bread of any kind, which is unusual these days."
• "I'm also surprised being a larger shop that more products aren't ready in stock."
• "The pricing of their components was considerably higher compared to other stores and online platforms."

Food and Cafe Experience

Pros:

• "Food was delicious- had Senegalese chicken burger, other friends had grilled cheese and falafel, beefburger, salmon mouse and of course dessert....sticky toffee pudding which was awesome and so fresh."
• "Lovely food and the stuff was really nice, got the halloumi, peppers and avocado burger which came with chips. That was the best meal I had in a long time."
• "Pretty good breakfast and great location/ venue."
• "The cafe is also very good with great atmosphere."
• "Great location and warm atmosphere...food in the evening is a nice step up from the daytime fare."
• "Top spot for a harbourside lunch. Good range of tasty food, and more than just the standard pub fayre."
• "I'm sure they do bike stuff really well, but I know they do an awesome wedding upstairs! Great food, great service and a great party!"

Cons:

• "The food was great but we waited half an hour just for water / drinks on a quiet Sunday."
• "Lovely view, excellent cocktails. Food was great for everyone except me. The chicken shawarma was the saltiest thing I've ever eaten."
• "Went for brunch on Sunday and the staff were totally disorganised."
• "Overcharged me by £100 to do a 'full' service on my Brompton but its clear they didn't do several things they said they would."
• "All style; no substance."
• "Had some good help with Brompton selection, but basic customer service is lacking and mechanic is poor."
• "Very polite and service was done in a couple of days ready for a weekend ride."