Address: 207 Broad St, Mall, Reading, RG1 7QH, United Kingdom
Phone: +441189597213
Rating: 3.7
based on 147 reviews.
Atmosphere and Layout
Pros:
"The restaurant on Oxford Road is long and narrow and is well lit with plenty of tables."
"The shop was lovely and clean, very easy to use the self-service machines."
"Ah, Taco Bell, the Mexican-inspired fast-food chain that has finally crossed the Atlantic to bless the taste buds of England."
"Entering the vibrant world of Taco Bell, I was greeted by a burst of colors that could rival a rainbow on steroids."
"The energetic atmosphere, accompanied by lively music, transported me straight to the streets of Mexico (albeit with a hint of American flair)."
"The Taco Bell staff, donning their signature uniforms, were a jovial bunch."
"Great addition to Reading! Been waiting for a TB to open close to home and this does not disappoint."
"Very organized and necessary queue in the beginning to avoid overcrowding."
Cons:
"The tables certainly could also do with cleaning more regularly as the one we sat at was rather sticky and dirty."
"Only one automatic ordering machine was working, leaving staff overworked."
"Above all though it was dirty. The floor was filthy, we never saw anybody wiping the tables while we were there."
"We tried to call them, they never picked up the phone."
"Waited over 30 minutes in the restaurant for our food. Place was in absolute chaos and staff very very rude and couldn’t care less about customer service."
"Food was good but it seemed they have not worked out how to serve fast food. Took around 30-40 mins wait."
"Had to ask 3 times for under our table to be cleaned and got a pile of attitude off the 2 girls on the floor."
"Lousy service, I went today and was simply ignored, the staff all the time on their cell phones."
Food Quality and Taste
Pros:
"The burrito was nice and full of flavour, and the chips had a nice paprika flavouring. Really enjoyed it 👍"
"The food was really tasty and arrived fairly quickly."
"This was amazingly good, as a fast food it had lots of flavours and was extremely tasty."
"Good food, something different at a decent price."
"First time trying Taco Bell ever and really impressed. We loved the loaded chips more than anything and couldn’t finished all the 🌮."
"Great food, friendly staff."
"I was served by Waheeda, very professional and very welcoming. Food is always awesome especially the volcano meal deal thing."
"The food was absolutely terrible, extremely oily and tons of salt."
Cons:
"I got the lava box, I really don’t know why they called it 'Lava' as there was no heat in this what so ever. The churros were stale, not many fries."
"Nice food, unfortunately not much chicken in the dishes, plenty of salad though. Chips had a peculiar taste, were only lukewarm unfortunately."
"The photos just to show what they advertise and what you get."
"I tried to buy a crunch wrap supreme but they had no beef, they offered me double chicken but I never received it, painful experience."
"Nothing about this place is Mexican, mexican food is supposed to be delicious, this just sends you to the toilet."
"The food was absolutely terrible, extremely oily and tons of salt."
"I ordered a black bean volcano meal box. The machines to order was giving the wrong order number and no print out the staff was extremely rude."
"Food was tasty and filling but not very hot (in temperature!)."
Service and Staff Attitude
Pros:
"We really enjoyed our experience here. We ordered a variety of food as we were a group of 5 and were curious to try various items on the menu."
"Great food, friendly staff."
"I was served by Waheeda, very professional and very welcoming."
"Very friendly staff, great tasting tacos. For a fast food joint, it is very nice."
"Great customer service when I went, the staff were friendly and polite."
"The kids enjoyed it which was a big plus. Decent value for money and overall the food was good."
"Great experience here even though it was busy. Really loved the Quesadilla, churros and my rice side."
"Quick and neat service. All covid rules followed."
Cons:
"The gentleman on the till was wearing a Compton snap back and a chain instead of Taco Bell gear."
"As people who have all worked in fast food and hospitality, we are super understanding especially when they offer to correct it."
"Staff took 0 pride in their work, they seemed to be more interested in joking around rather than actually providing a great customer experience."
"The only table available to sit at was located directly under an air conditioner!."
"Food quality from Taco Bell is almost always exceptional but the wait time for food gets longer and longer every day."
"I never complained about this particular Taco Bell however today I believe that they had untrained employee working."
"Staff are in need of some serious training, they didn't seem to know what they were doing when we were finally acknowledged."
"Service is terrible, every time I have been in there I have waited for more than 15 minutes for my food."