KFC Reading - Broad Street Reviews Summary

Service

Pros:

• "The staff are polite and friendly."
• "Staff in general are quite friendly."
• "Very good service and fresh food."
• "Prompt service at till."
• "Staff was nice, food was nice."
• "Staff are always a good laugh."
• "Customer service was excellent at the till got served by tracy."

Cons:

• "Absolutely dire service, slow, no staff seem to care."
• "Cleaning Employee yelling at customers to get takeaway or get out as they were short staffed."
• "The whole kitchen was disorganised!"
• "All order screens turned off."
• "Only one person serving the customer with a long queue and they don't have the most of the food out of stock."
• "Counter service not working saying system is down long queues."
• "Service can be a little slow at busy times."

Cleanliness

Pros:

• "The store was very clean and tidy and the lobby person help customers with friendly manner her name was Monika."
• "Generally clean and well staffed on the floor."
• "Well maintained social distancing and sign boards."
• "It's clean but could do with a lick of paint to bring it back to a super sharp state."
• "The mats are deep cleaned regular."
• "I was shocked by the cleanliness of the store."
• "Extremely Helpful inside, great staff, always happy and polite."

Cons:

• "Food and rubbish all over the floor, filthy tables, greasy finger marks up the windows and entry doors."
• "Every table was dirty and covered with food or old bags and boxes of food."
• "Restaurant is extremely dirty and food tastes horrible."
• "Toilets need a serious clean, Its quite apparent they haven't been done in a long time."
• "Toilets could use a little more attention."
• "Honestly, this place should be shut down. Hygiene is terrible, the place looks understaffed, bins overflowing and nobody seems in a hurry to clean."
• "The place is filthy."

Food Quality

Pros:

• "I came to try the new buffalo wrap and it was good."
• "Nice place to have food."
• "Enjoyed mouth watering food."
• "The zinger burger had lots of flavour and was not overly oily."
• "As I took my first bite, a symphony of crunch and flavor erupted in my mouth."
• "The food is good. Hot and tasty."
• "But the foods was perfect like always 😎"

Cons:

• "This is appalling and extremely unsafe!"
• "The oil was stinking bad and the fries tasted quite bitter."
• "Food quality was terrible fries were cold."
• "The food I ordered was cold and stale."
• "Chicken was oily and over cooked, there was no ketchup."
• "Food is never fresh and always has nasty smell."
• "Terrible food, cold, dry, overcooked."